Jemima Paul
Vancouver,BC
Summary
Dedicated administrative professional confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving.Friendly employee with strong customer service and issue resolution skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Empire Life Ins.Co
Vancouver, British Columbia
05.2023 - Current
- Identify opportunities for upselling additional products or services based on customer needs.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provide exceptional customer service to ensure customer satisfaction.
- Identify areas of improvement in customer service processes and suggest changes accordingly.
- Answer customers inquiries and provide accurate information regarding products and services.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Inform customers about billing procedures, processed payments, and provided payment option setup assistance.
- Present existing and prospective customers with valuable service or product information to aid in decision-making.
Receptionist
Days Inn & suite
Sault Ste. Marie, Ontario
10.2022 - 04.2023
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Responded to inquiries from internal staff members regarding office operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Administrative Assistant
Sault College
Sault Ste. Marie, Ontario
09.2022 - 04.2023
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Proofread content for typo-free emails and documentation.
Clinical Research Coordinator
National Institute for Pharmaceutical Research and Development
Abuja, Nigeria
01.2019 - 06.2022
- Developed case report forms for data collection at investigational sites.
- Assisted in the preparation of Institutional Review Board submissions for clinical trials.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Organized investigator meetings; developed meeting agendas; created presentations; tracked action items from meetings; coordinated follow-up communications after meetings.
- Developed and maintained accurate and timely study databases.
- Reviewed CRFs for completeness and accuracy before database entry.
- Facilitated resolution of protocol deviations or violations reported by sites or detected through monitoring activities.
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Conducted quality assurance audits at research sites to ensure adherence to protocols, SOPs, regulations, guidelines.
- Assisted in preparing periodic reports summarizing progress of clinical studies.
- Reviewed medical records for accuracy of source documentation prior to database lock.
Education
Post-Baccaleurate Diploma - Healthcare Administration
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON05-2023
Bachelor of Science - Pharmacy
Madonna University
Rivers, Nigeria10-2016
Skills
- Microsoft Office
- Excellent communication skills
- Presentation Development
- Database Administration
- Spreadsheet development
- Database entry
Certification
- Satisfactory Criminal Record Check - June 2024
- Standard First Aid with CPR - September 2023
- Food Safe - September 2023
- WHMIS - August 2023
- Negative Tuberculosis Test - July 2023
- COVID-19 Vaccinated - May 2022
Timeline
Customer Service Representative
The Empire Life Ins.Co
05.2023 - Current
Receptionist
Days Inn & suite
10.2022 - 04.2023
Administrative Assistant
Sault College
09.2022 - 04.2023
Clinical Research Coordinator
National Institute for Pharmaceutical Research and Development
01.2019 - 06.2022
Post-Baccaleurate Diploma - Healthcare Administration
Sault College of Applied Arts And Technology
Bachelor of Science - Pharmacy
Madonna University
- Satisfactory Criminal Record Check - June 2024
- Standard First Aid with CPR - September 2023
- Food Safe - September 2023
- WHMIS - August 2023
- Negative Tuberculosis Test - July 2023
- COVID-19 Vaccinated - May 2022
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