Jemima NK
Toronto,ON
Summary
Customer service professional with over 7 years of experience. Skilled in communication, problem-solving, and teamwork. Strong interpersonal skills for providing superior customer service. Eager to ensure customers feel supported and well-guided in every interaction, while enhancing team efficiency, service reliable collaboration and goal achievement.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Uber
Toronto, ON
03.2025 - 12.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer feedback to identify trends and inform service enhancements.
Childcare Teacher
La Connexion Franco
Orillia, ON
12.2022 - 01.2025
- Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Experience with some knowledge in crisis intervention for mental health
Customer Service Cashier
Home Depot
Orillia, ON
03.2022 - 01.2025
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
- Increased sales 75% by suggesting specific purchases to customers.
- Collecting payments, maintaining a record of all cash and credit transactions using POS systems.
- Implemented strategies to reduce waiting times during peak hours, improving overall customer satisfaction.
Team Lead Sales Associate
Impulse Group Canada
Toronto, ON
01.2020 - 03.2021
- Trained new associates on sales techniques and company policies, fostering a collaborative environment.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Conducted regular performance reviews for sales support staff, identifying areas for improvement and implementing appropriate action plans.
Childcare Teacher
YMCA
Orillia, ON
09.2018 - 09.2019
- Developed engaging lesson plans aligned with developmental milestones.
- Fostered a safe and inclusive learning environment for diverse learners.
- Implemented behavior management strategies to promote positive interactions.
Childcare Teacher
SKD Bilingual Child Care
Ajax, ON
08.2016 - 08.2018
- Perform general administrative tasks, such attendee, editing internal paperwork, & making phone calls.
- Supervised and observed children's play activities. Helped school age children with homework.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
Cashier Seasonal Supervisor
The Shoe Company
Ajax, ON
04.2016 - 07.2016
- Assisted in ensuring that the product presentation area is clean and organized.
- Delivered excellent customer service that ensured ongoing sales & high levels of customer satisfaction.
- Organized plan for the day and kept neat environment.
Education
Bachelor of Arts - Focus On Psychology And Sociology
Lakehead University
Orillia, ON06-2023
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON06-2016
Skills
- Effective organizational skills
- Collaborative team member
- Excellent communication skills
- Strong administrative, supervising skills (CRM)
- Knowledge of Microsoft Office Suite 365, google calendar
- Appointment scheduling/Staff training
- Knowledgeable on managing social media content, on Instagram, YouTube and TikTok
Languages
English
Native or Bilingual
French
Professional Working
Swahili
Limited Working
Timeline
Customer Service Representative
Uber
03.2025 - 12.2025
Childcare Teacher
La Connexion Franco
12.2022 - 01.2025
Customer Service Cashier
Home Depot
03.2022 - 01.2025
Team Lead Sales Associate
Impulse Group Canada
01.2020 - 03.2021
Childcare Teacher
YMCA
09.2018 - 09.2019
Childcare Teacher
SKD Bilingual Child Care
08.2016 - 08.2018
Cashier Seasonal Supervisor
The Shoe Company
04.2016 - 07.2016
Bachelor of Arts - Focus On Psychology And Sociology
Lakehead University
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology