Jemima Duru
Operations Administrator
Prince George,British Colombia
Summary
Self-starting mid-level Operations Administrative offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful in introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Partnership and Relationship Manager
A1 Power Technologies
Lagos, Nigeria
05.2023 - 07.2023
- Developed and cultivated relationships with both new and existing customers to understand needs, evaluate current product use and improve overall customer retention and satisfaction by 10%.
- Worked with sales, accounting and technical team departments to facilitate communication and deliver personalized solutions to stakeholders and customers.
- Anchored staff bi-monthly meetings to discuss innovative strategies to improve staff welfare, product knowledge and improve services rendered.
Senior Operations Associate
Rising Tide Africa (RTA)
Lagos, Nigeria
02.2022 - 04.2023
- Led administration at RTA's four pillars while increasing membership monthly by 5% and administering cost control initiatives, saving 15% of allocated budget per event.
- Conceptualized, drove, managed and represented RTA at stakeholder events at regional scale with 90% satisfaction rate
- Developed and maintained up to date calendar and directory of members and all of RTA's stakeholders with 95% efficiency.
Administrative Manager
Catering To Africans In Need (CAIN)
Lagos, Nigeria
02.2021 - 01.2022
- Decreased logistic and administrative expenses by 10% by renegotiating cost of supplies with vendors and implemented bulk purchase budget.
- Conducted strategic research, including community mapping to identify interior communities and vulnerable groups for training and sensitization on crucial topics while enhancing welfare at CAIN and promptly resolving complaints.
- Established workflow processes, monitored daily productivity using M&E, and implemented modifications which improve overall performance of personnel by 25%.
Graduate Intern
National Emergency Management Agency (NEMA)
Lagos, Nigeria
02.2020 - 02.2021
- Responded to disasters and emergencies in Lagos state, provided relief materials, and humanitarian aid support with 75% success rate.
- Responsible for research assistance and public sensitization on best practices to mitigate disasters and reduce casualties by 50%
- Rendered relief and rehabilitation support to people affected by disasters and others in need of humanitarian aid support reducing disaster impacts by 25%
Health Care Assistant
Ideal Healthcare Solutions (IHS)
Coventry, United Kingdom
11.2018 - 01.2020
- Supported nursing staff with care of dementia patients and promotion of dementia care effectively by 50%.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks with 70% satisfaction rate.
- Assisted with patient hygiene, physical comfort, eating, drinking, and mobility while observing and reporting specific changes with 80% accuracy.
Operations and Administrative Manager
Multichoice (Rubi & Fameks)
Lagos, Nigeria
11.2016 - 08.2018
- Improved overall work efficiency by about 50% via identifying and eliminating redundant processes that occurred while rendering services to clients
- Accessed staff performance using HRIS to determine areas for training and facilitated sessions on services and customer experience protocols, boosting outcomes by 50%.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel by 40%.
Volunteer Geography Teacher
Anglican Commercial Grammar School
Ibadan, Nigeria
10.2015 - 10.2016
- Developed program to work with students and increase female interest in learning using after- school reading programs and mentoring sessions, which improved student participation by 70%.
- Modified geography curriculum to aid students’ understanding of subject's relevance and practicability with 50% improved engagement rate.
- Created safe and inclusive classroom environment of respect and rapport to promote positive learning experience for youth with diverse backgrounds.
Administrative Assistant
S. Adekunle Rabiu & CO
Lagos, Nigeria
06.2013 - 09.2014
- Developed and updated spreadsheets created in Microsoft Excel that were used to track tax- related reports with accuracy of 99%
- Screened and received 50+ calls and emails from stakeholders (Internal and External) and applied emotional intelligence and communication etiquette during interactions
- Prepared all tax-related receipts from Federal Inland Revenue Service and organized them in chronological order for easy retrieval during month-end reconciliation.
Education
Master of Science - Disaster Management and Resilience
Coventry University
England, United Kingdom 09.2018 - 05.2019
Bachelor of Science - Geography and Environmental Management
University of Ilorin
Kwara, Nigeria 09.2011 - 08.2015
High School Diploma -
West African Examination Council Lagos
Lagos, Nigeria 05.2011 - 08.2011
Skills
Cost reduction strategies
Work flow planning
Project Management
Relationship building and management
Written and verbal communication
Risk management
Google Workspace Proficient
Microsoft Office Proficient
Timeline
Partnership and Relationship Manager
A1 Power Technologies
05.2023 - 07.2023
Senior Operations Associate
Rising Tide Africa (RTA)
02.2022 - 04.2023
Administrative Manager
Catering To Africans In Need (CAIN)
02.2021 - 01.2022
Graduate Intern
National Emergency Management Agency (NEMA)
02.2020 - 02.2021
Health Care Assistant
Ideal Healthcare Solutions (IHS)
11.2018 - 01.2020
Master of Science - Disaster Management and Resilience
Coventry University
09.2018 - 05.2019
Operations and Administrative Manager
Multichoice (Rubi & Fameks)
11.2016 - 08.2018
Volunteer Geography Teacher
Anglican Commercial Grammar School
10.2015 - 10.2016
Administrative Assistant
S. Adekunle Rabiu & CO
06.2013 - 09.2014
Bachelor of Science - Geography and Environmental Management
University of Ilorin
09.2011 - 08.2015
High School Diploma -
West African Examination Council Lagos
05.2011 - 08.2011
Publications
SPRINGER JOURNAL June 2022
- The effects of climate change on the livelihood of rural women: a case study of Ilorin South, Nigeria (https://doi.org/10.1186/s42269-022-00834-9)
Certifications
- Workplace First Aid, Nigerian Red Cross Society Lagos, Nigeria. Jan 2021
- Project Management Essential Certified, Management and Strategy Institute United States of America. Dec 2020
- Strategic Management and Leaders, Chartered Management Institute United Kingdom. Oct 2019
Publications
SPRINGER JOURNAL June 2022
- The effects of climate change on the livelihood of rural women: a case study of Ilorin South, Nigeria (https://doi.org/10.1186/s42269-022-00834-9)
Certifications
- Workplace First Aid, Nigerian Red Cross Society Lagos, Nigeria. Jan 2021
- Project Management Essential Certified, Management and Strategy Institute United States of America. Dec 2020
- Strategic Management and Leaders, Chartered Management Institute United Kingdom. Oct 2019
Publications
SPRINGER JOURNAL June 2022
- The effects of climate change on the livelihood of rural women: a case study of Ilorin South, Nigeria (https://doi.org/10.1186/s42269-022-00834-9)
Certifications
- Project Management Essential Certified, Management and Strategy Institute United States of America. Dec 2020
- Strategic Management and Leaders, Chartered Management Institute United Kingdom. Oct 2019