Summary
Overview
Work History
Education
Skills
Recognition
Timeline
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Jamalia Cox

Antioch

Summary

Compassionate professional with 15 years of experience in data entry, account management, and customer service. Proven leader skilled in conflict resolution, individualized care planning, and delivering exceptional service to diverse populations. Strong communicator with a track record of improving client outcomes and fostering personal growth in both team members and individuals in need.

Overview

14
14
years of professional experience

Work History

Final Docs Coordinator

LendUS
07.2020 - 07.2022
  • Played a key role in the successful transition from paper-based files to electronic records management systems, increasing overall accessibility of essential information for staff members.
  • Scanned and uploaded documents from multiple functions within company.
  • Improved document organization by implementing efficient filing systems and digital archiving techniques.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.

Customer Service Representative

Bay Alarm Medical
10.2018 - 07.2020
  • Handled around 30 customer inquiries daily via calls and emails.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved escalated calls with solutions meeting customer and company expectations.
  • Addressed customer inquiries on products, services, and company information.
  • Guided customers through website navigation for seamless online ordering, enhancing user satisfaction.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Managed account payments and addressed outstanding balance inquiries.
  • Identified solutions for customer issues through appropriate product recommendations.

Customer Service Manager

Wal-Mart Supercenter
09.2008 - 10.2018
  • Addressed upwards of 60 customer inquiries each day, successfully reaching a 95% client satisfaction level through efficient problem-solving.
  • Handled customer complaints, increasing retention rates.
  • Trained and mentored new customer service representatives, enhancing team productivity and service quality.
  • Achieved 20% growth in monthly revenue via strategic collaboration with sales team.
  • Utilized strong communication and conflict resolution skills to assist customers in navigating complex issues, ensuring personalized solutions, and fostering long-term relationships.
  • Managed a team of approximately 20 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Kept accurate records to document customer service actions and discussions.
  • Completed all duties related to store openings, closings and shift transitions.
  • Ensured accurate financial documentation by balancing cash drawers after every shift.

Education

Associate of Science - Business Administration

Los Medanos College
Pittsburg, CA
12-2023

Associate of Arts - Behavioral And Social Sciences

Los Medanos College
Pittsburg, CA
12-2023

Skills

  • Document management
  • Digital archiving
  • Data entry
  • Records management
  • File organization
  • Customer service
  • Task organization skills
  • Detail-oriented focus
  • Proficient in managing multiple tasks
  • Strong communication skills
  • Adaptable Scheduling
  • Accurate cash transactions
  • Financial Services Experience
  • Organized

Recognition

Customer Service Representative of the Year

Timeline

Final Docs Coordinator

LendUS
07.2020 - 07.2022

Customer Service Representative

Bay Alarm Medical
10.2018 - 07.2020

Customer Service Manager

Wal-Mart Supercenter
09.2008 - 10.2018

Associate of Science - Business Administration

Los Medanos College

Associate of Arts - Behavioral And Social Sciences

Los Medanos College

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Jamalia Cox