Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Manager Wealth Portfolio Services
BMO
01.2018 - Current
Performed process improvements and ongoing cost reduction activities, which improves the time to market and resulted in successfully meeting business goals and saving BMO millions of dollars per year
Establishes logical connections between technology trends and business strategies keeping pace with latest developments, business/financial forecasts, competitive landscape, evolving customer needs, and initiative goals/deadlines, SRE planning on foundational components to enhance operations on observability, IAC, CAC within wealth ecosystem
Established overall architecture and technology standards for Deployment Service/DevOps Technologies, thereby using the concept of continuous delivery and integration in increasing our organization’s ability to deliver applications and services at a higher velocity, with optimal quality
Spearhead and managed the migration to centralized DevOps toolset and onboarding of developers teams of around 100 users through promotion, mentoring, administration and support
Lead, manage, and oversee projects, initiatives, and daily operations related to: assessing business and technology processes and functional needs for the business; designing and implementing the optimal mix of system components to support the functional needs
Introduced agile/scrum methods for substantial team efficiency improvements, reduction in defects, faster and more frequent releases and transformed business opinion of IT
Ability to handle complex situations and multiple responsibilities simultaneously, mixing long-term project focus with the urgency of immediate demands
Responsibilities included process evaluation and improvement, software configuration management (devops) best practices for AWS, tools adoption, build and release management, application support, administration and collaboration between development, operations, project management and QA
Managed operational aspect of production and development environment including deployments, in-house training, and validating compliance with procedures and checklists related to capacity planning , monitoring solutions, deployment, conventions, SRE error budget/TOIL, access to the production and development sources code, access control and usage, performance monitoring, code modifications validation, scheduling, and remediation and more
Managed and appropriately escalates delivery impediments, risks, issues, and changes associated to the product development initiatives
An advocate for cyber security defense and performance standards in the organization
Influence, develop and communicate strategies, guidelines, standards and solutions to improve technology asset productivity, and budget forecasts
Platform Framework: Work with platform architects and engineering leads across the organization to ensure the appropriate technology strategies for all platforms are defined fully and fit into the overarching framework of the Platform Architecture
Senior Project Manager
CIBC - Corporate Center Technology CCT, EDT/EDH
01.2014 - 01.2018
Led an initiative using Agile methodology which enabled check-images and data to be electronically captured from various distributed point of deposits and transmits that information for deposit and clearing
Managed a budget of $1.9 million with a scope enabling CIBC to be a pioneer in Clearing Replacement Document {CRD} governed by Canadian Payment Association
Deployed and managed a $17 million Cloudera Enterprise Data Hub which created a platform for big data analytics, data science and business value
Worked closely with the Business Analyst to collect, clarify, and translate business requirements into documentation and conceptual design, from which application and solutions were developed with IT and business partners
Performed management level quality checks and oversight on project managers in adherence with SDLC
governance standards and expectations
Managed the day to day project or Program activities of highly complex project(s), in an inter-related strategic program following Technology’s project performance standards
Performed high tactical business planning and return on investment analysis
Initiate, plan, execute, controls and close out the program or project with an emphasis on project inter-dependency management
Established department policies and procedures
Ensured all necessary risk assessments and risk assessment processes are carried out at the appropriate time (Architecture, Governance, Security Threat Risk Assessment, Operational Gating)
Lead RFP, vendor evaluation and selection process
Manage statements of work, contracts development and administration
Ensured projects for which they are responsible meet the requirements of CIBC’s standards, policies, and procedures
Participated in daily scrum status meeting, steering committee and technical forum meetings, ensuring alignment with the organizational objectives and goals
Provided an integrated framework in which goals were achieved by defining scope of product/service and resource acquisition
Forecasted, developed and implemented departmental budget, reviewing and approving all expenses (internal and external) and analyzing budget for variances and taking corrective action as necessary
Worked closely with business stakeholders and vendor Desjardin/Bell to define the requirement and product backlog for the development phase
Negotiated with external customers, setting realistic deadlines, priorities and deliverables which has increased contract processing by 41%.
Senior IT Project Manager
CIBC - Infrastructure Business Service
01.2011 - 01.2014
Managed a large complex Exadata warehouse consolidation with a budget allocation of $1.9 million and over 10 direct reporting staff {CIBC/HP}
Facilitated Executive Steering Committee meetings (Sr VP level) and provided updates on project status update to stakeholders including project issues, business risk, technology issues as well as financial status report
Participated in all aspects of Change Management process including scope change, CAB/TAB review, incident and problem management relating to the project and operational issue, using SeviceNow to manage IT services
Partnered with senior business and information technology stakeholders to evaluate the benefits, costs, treat risk assessment {TRA}, triage/gated risks associated with the delivery of program services and solutions
Managed overall FTE and LE, budget for each program.
Senior IT Project Manager
CIBC Technology Operation
01.2008 - 01.2011
Managed the implementation of a new Enterprise SAN/SVC frames with a budget allocation of $15 million
Worked closely with both Business and Technology Services department to define business requirements, system specifications, setup of frames with HP and logistical coordination of more than 250 servers/mainframe, wide-range of databases, applications migration, involving an unprecedented collaboration with various LOB {CCT, WBT, RMT, TO} client users and stakeholders
Senior Operations Analyst
Lavalife Inc
01.2001 - 01.2008
Recruited and assembled technical team of 12 direct reports; established performance management objectives which were reviewed during regularly scheduled performance assessments; and cultivated individual contribution and professional development through ongoing coaching and mentoring
Advised and influenced senior management teams regarding strategic approach and implementation of multi-year enterprise wide initiatives.
Education
Master of Science - Systems Engineering
University of Wales
01.2000
Skills
Project Management Expert
Relationship Management Experience
ITIL Service Management Experience
System Analysis and Design Experience
Business Analysis Experience
DevOps Experience
MS Project, Microsoft Office Experience
Operations Planning
Influencing and Negotiating
Strategic Planning
Business Performance Management
Budget Oversight
Talent Development
Reporting Management
Protection, Service Management Processes, IT Procurement {EOI/RFP/RFI/RFQ/RFT/RFQ} and Asset Management,
Business Analysis, Application Development/Support and Maintenanc