Jem Paragoso
Calgary,Canada
Summary
Experienced Department Administrator with background in managing administrative tasks, coordinating department operations, and ensuring smooth workflow. Strengths include effective communication, team leadership, and problem-solving skills. Proven impact made in previous roles by enhancing operational efficiency through streamlining processes and implementing innovative solutions. Known for strong organizational abilities and commitment to service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Variable Department Administrator
Davis Chevrolet
Calgary, Canada
06.2025 - Current
- Managed daily administrative tasks to support dealership operations.
- Developed and implemented departmental policies and procedures to ensure compliance with company standards.
- Maintained an accurate filing system for all documents related to the department's operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist / Administrative Support
Maclin Ford
Calgary, Canada
02.2024 - 06.2025
- Managed multi-line phone system, directing calls to appropriate departments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks in CRM and various computer systems accurately and promptly.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Registry Clerk
Country Hills Plates
Calgary, Canada
06.2021 - 12.2023
- Processed vehicle registration documents accurately and efficiently.
- Maintained organized filing systems for client records and registrations.
- Updated database entries for vehicle registrations and customer information promptly.
- Coordinated with government agencies to ensure compliance with regulations.
Customer Service Representative
Action Furnace
Calgary, Canada
05.2022 - 12.2022
- Assisted customers with inquiries and concerns regarding furnace services.
- Processed service requests using company-specific software systems.
- Provided product knowledge to assist customers in making informed decisions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Diploma - Hospitality & Tourism Management
SAIT
Calgary, AB04.2021
Skills
- CRM software
- Customer service
- Administrative support
- Document management
- Attention to detail
Certification
- General Registry Clerk (2021)
Timeline
Variable Department Administrator
Davis Chevrolet
06.2025 - Current
Receptionist / Administrative Support
Maclin Ford
02.2024 - 06.2025
Customer Service Representative
Action Furnace
05.2022 - 12.2022
Registry Clerk
Country Hills Plates
06.2021 - 12.2023
Diploma - Hospitality & Tourism Management
SAIT