Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jem Paragoso

Calgary,Canada

Summary

Experienced Department Administrator with background in managing administrative tasks, coordinating department operations, and ensuring smooth workflow. Strengths include effective communication, team leadership, and problem-solving skills. Proven impact made in previous roles by enhancing operational efficiency through streamlining processes and implementing innovative solutions. Known for strong organizational abilities and commitment to service excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Variable Department Administrator

Davis Chevrolet
Calgary, Canada
06.2025 - Current
  • Managed daily administrative tasks to support dealership operations.
  • Developed and implemented departmental policies and procedures to ensure compliance with company standards.
  • Maintained an accurate filing system for all documents related to the department's operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Receptionist / Administrative Support

Maclin Ford
Calgary, Canada
02.2024 - 06.2025
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks in CRM and various computer systems accurately and promptly.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Registry Clerk

Country Hills Plates
Calgary, Canada
06.2021 - 12.2023
  • Processed vehicle registration documents accurately and efficiently.
  • Maintained organized filing systems for client records and registrations.
  • Updated database entries for vehicle registrations and customer information promptly.
  • Coordinated with government agencies to ensure compliance with regulations.

Customer Service Representative

Action Furnace
Calgary, Canada
05.2022 - 12.2022
  • Assisted customers with inquiries and concerns regarding furnace services.
  • Processed service requests using company-specific software systems.
  • Provided product knowledge to assist customers in making informed decisions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Diploma - Hospitality & Tourism Management

SAIT
Calgary, AB
04.2021

Skills

  • CRM software
  • Customer service
  • Administrative support
  • Document management
  • Attention to detail

Certification

  • General Registry Clerk (2021)

Timeline

Variable Department Administrator

Davis Chevrolet
06.2025 - Current

Receptionist / Administrative Support

Maclin Ford
02.2024 - 06.2025

Customer Service Representative

Action Furnace
05.2022 - 12.2022

Registry Clerk

Country Hills Plates
06.2021 - 12.2023

Diploma - Hospitality & Tourism Management

SAIT
Jem Paragoso