Jemelyn Maya
Edson,AB
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
F&B Cashier Team Leader
Hotel Nikko Int'l Palau Royal Resort
Malakal,Koror, Palau
01.2014 - 07.2022
- Trained new team members in cash register operation, stock procedures, and customer services.
- Created shift schedules for team members based on store needs and availability.
- Greeted customers promptly and responded to questions.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Communicated effectively with other departments regarding any discrepancies or issues related to payment processing.
- Supervised staff in the handling of customer inquiries and complaints.
- Welcomed customers, offering assistance to help find store items.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Maintained cleanliness of checkout areas throughout store hours of operation.
- Processed payments promptly for customers to exceed productivity standards.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Conducted regular staff meetings to discuss work progress, upcoming events, or changes in policy or procedure.
- Scanned items and checked pricing on cash register for accuracy.
Sales Assistant
East Asia innovation
Pasay City, Philippines
06.2013 - 12.2013
- Ensured that all promotional materials were properly displayed in their designated areas.
- Answered store and merchandise questions and led customers to wanted items.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained cleanliness of the sales floor area at all times.
- Greeted customers to determine wants or needs.
Cashier
Rustan Power Plant
Rockwell Makati, Philippines
11.2012 - 04.2013
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Used suggestive selling techniques to promote add-on sales.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted and balanced cashier drawers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Counter Checker
Isetann Department Store Inc
Carriedo Manila, Philippines
02.2012 - 07.2012
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cashier
Puregold Price Club Jr.
Mandaluyong, Philippines
02.2011 - 07.2011
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
Cashier
City Super Landmark Trinoma Inc.
Nort Edsa Quezon City, Philippines
07.2010 - 12.2010
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted and balanced cashier drawers.
Cashier
The Landmark Corporation
Makati City, Philippines
12.2009 - 05.2010
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
SM Hypermarket
Ogong Pasig City, Philippines
05.2009 - 10.2009
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Used suggestive selling techniques to promote add-on sales.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted and balanced cashier drawers.
Cashier
Puregold Price Club Inc.
Sta.Ana Manila, Philippines
10.2008 - 03.2009
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Used suggestive selling techniques to promote add-on sales.
Education
Associate Computer Science - Computer Science
President Ramon Magsaysay Technological University
Iba,Zambales Philippines04-2007
Skills
- POS System
- Payment Processing
- Drawer Balancing
- Cash Handling
- Schedule Coordination
- New Hire Training
- Team Leadership
- Flexible Schedule
- Opening and Closing Procedures
- Hard-Working
- Customer Service
- Punctuality
- Punctual and Reliable
- Positive Attitude
- Employee Engagement and Motivation
Accomplishments
- Awarded Best Team of the Year 2020
- Promoted as Cashier to Cashier Team Leader
References
References available upon request.
Timeline
F&B Cashier Team Leader
Hotel Nikko Int'l Palau Royal Resort
01.2014 - 07.2022
Sales Assistant
East Asia innovation
06.2013 - 12.2013
Cashier
Rustan Power Plant
11.2012 - 04.2013
Counter Checker
Isetann Department Store Inc
02.2012 - 07.2012
Cashier
Puregold Price Club Jr.
02.2011 - 07.2011
Cashier
City Super Landmark Trinoma Inc.
07.2010 - 12.2010
Cashier
The Landmark Corporation
12.2009 - 05.2010
Cashier
SM Hypermarket
05.2009 - 10.2009
Cashier
Puregold Price Club Inc.
10.2008 - 03.2009
Associate Computer Science - Computer Science
President Ramon Magsaysay Technological University
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