Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEM YORDANOV

Mississauga,Ontario

Summary

Highly-qualified Housekeeping Manager offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

19
19
years of professional experience

Work History

Housekeeping Manager

Equinox
06.2023 - Current
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all gym areas.
  • Developed workflow for staff by developing effective cleaning scheduling and task assignments.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Improved overall maintenance performance with thorough inspections, timely issue resolution, and proactive communication with the team.
  • Coordinated special projects such as deep cleans, ensuring minimal disruption to members during these processes.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Conducted regular gym inspections to verify compliance with equinox high standards.
  • Increased employee performance through effective supervision and training.
  • Managed laundry sorting, washing, drying.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained required records of work hours, budgets and payrolls.

Houseperson and Maintenance

TownePlace Suites by Marriott
06.2017 - 06.2023
  • Completed work orders such as replacing ceiling tiles, light bulbs, patching vinyl, painting, HVAC and cleaning carpets
  • Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
  • Provided exceptional customer service, addressing guest concerns promptly and professionally.
  • Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
  • Performed minor maintenance tasks, contributing to the upkeep of the facilities.
  • Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
  • Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
  • Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.

Renovations worker

Reno2Go
08.2016 - 06.2017
  • Installed and repaired drywall, ensuring smooth walls and proper insulation
  • Executed various flooring projects including tile installation, hardwood polish and carpet replacement
  • Expertly painted surfaces, selecting and applying appropriate paint coats for a flawless finish.

Janitor/Security

First Service Residential
04.2015 - 08.2016
  • Perform heavy cleaning duties such as cleaning floors, washing walls, cleaning windows doors and removing rubbish
  • Maintaining quality standards by thoroughly performing all cleaning duties
  • Performed waxing and painting and other custodial duties
  • Proper documentation of equipment maintenance and service
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Circulate among visitors, patrons, or employees to preserve order and protect property
  • Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.

Electronic Associate/Stock Clerk

Toys R Us
09.2010 - 01.2015
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Place special orders or call other stores to find desired items.

Park Patrol

City Of Toronto
05.2005 - 11.2014
  • Keep parking areas clean and orderly to ensure that space usage is maximized
  • Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary
  • Lift, position, and remove barricades in order to open or close parking areas
  • Carried out day-day-day duties accurately and efficiently
  • Exceeded goals through effective task prioritization and great work ethic.

Education

GED -

SENECA COLLEGE
Newmarket, ON
05.2013

High School Diploma -

PHILIP POCOCK CATHOLIC SECONDARY SCHOOL
Mississauga, ON
06.2009

Skills

  • Maintenance Coordination
  • Cleaning techniques
  • Work Prioritization
  • Room Inspections
  • Guest Relations
  • Cross-training abilities
  • Housekeeping tasks
  • Staff Training and Development
  • Team building expertise
  • Strong Work Ethic
  • Housekeeping knowledge

Timeline

Housekeeping Manager

Equinox
06.2023 - Current

Houseperson and Maintenance

TownePlace Suites by Marriott
06.2017 - 06.2023

Renovations worker

Reno2Go
08.2016 - 06.2017

Janitor/Security

First Service Residential
04.2015 - 08.2016

Electronic Associate/Stock Clerk

Toys R Us
09.2010 - 01.2015

Park Patrol

City Of Toronto
05.2005 - 11.2014

GED -

SENECA COLLEGE

High School Diploma -

PHILIP POCOCK CATHOLIC SECONDARY SCHOOL

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JEM YORDANOV