Jellian Valloyas
Summary
Dynamic Store Manager with a proven track record at Nette’s Cafe, excelling in customer service and team leadership. Skilled in inventory management and problem-solving, I foster a positive environment that enhances customer satisfaction and drives sales. Committed to operational excellence and mentoring staff to achieve their best.
Overview
9
9
years of professional experience
Work History
Store Manager
Nette’s Cafe
276 Wilson Ave
07.2023 - Current
- Assisted in daily operations, ensuring store maintained cleanliness and organization.
- Supported inventory management by monitoring stock levels and conducting regular audits.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
- Collaborated with team members to restock shelves and display merchandise attractively.
Food and Beverage Attendant
Longos
111 Elizabeth Street
06.2016 - 06.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in inventory management, effectively tracking stock levels and minimizing waste.
- Operated point-of-sale systems, accurately processing transactions and handling cash.
- Collaborated with kitchen staff to ensure timely food preparation and service delivery.
Barista
Starbucks
111 Elizabeth Street
06.2016 - 06.2024
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Delivered exceptional customer service, enhancing overall guest experience and satisfaction.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Operated espresso machines and other equipment efficiently to meet high-volume demand.
Sales Associate
Blue Marine
220 Yonge Street
03.2017 - 08.2019
- Processed transactions accurately using point-of-sale systems, ensuring cash handling compliance.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Monitored sales floor for cleanliness and organization, creating a welcoming environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
William Lyon Mackenzie
Toronto, ON2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Shift scheduling
References
Jayson Martin
Phone: 647-712-5722
Aira Gutierez
Phone: 416-806-5950
Ivan Villapando
Phone: 647-861-6540
Timeline
Store Manager
Nette’s Cafe
07.2023 - Current
Sales Associate
Blue Marine
03.2017 - 08.2019
Food and Beverage Attendant
Longos
06.2016 - 06.2024
Barista
Starbucks
06.2016 - 06.2024
William Lyon Mackenzie