Jelizaveta (Liza) Korolova

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

As Server

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

As Bartender

• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Maintained impeccably clean, attractive and well-stocked bar area.

As server

• Maintained full menu knowledge and specials
• Made suggestions to guests based on preferences
• Monitored tables and visited at appropriate time to deliver items, and fill drinks
• Wine knowledge, providing best option for guests
• Worked with large parties and banquets

As supervisor

• Worked with cash register
• Prepared daily reports and revenue calculation
• Checked kitchen inventory
• Provided service correction if needed
• Communicated with guests and maintained guest satisfaction
• De-escalted and solved any issues

As Hostess

• Handled all incoming phone calls
• Processed take out orders
• Coordinated activities in dining rooms
• Guided guests to the tables and provided menus
• Worked with “Open Table” system

• Made reports and articles on social topics
• Organised charity campaigns
• Conducted sociological surveys on social topics