Jelizaveta (Liza) Korolova

• Served food and beverages with focused attention to customer needs.
• Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

As server

• Maintained current knowledge of seasonal menu changes and daily specials.
• Served fine dining and checked all orders to ensure they are complete and prepared as ordered.
• Memorized restaurant wine list.
• Detailed menu presentations, wine recommendations, upselling techniques.
• Served guests efficiently, professionally and in a friendly manner.
• Ensured guests had memorable experience
• Train new staff members on bar procedures and customer service standards.
• Lead bartender for private events hosting up to 200 guests, including corporate functions and weddings.

As bartender

• Mixed alcoholic and non-alcoholic drinks, cocktails and other beverages as requested and in compliance with restaurant standards and recipes.
• In charge of Monthly Inventory and counts.

As server

• Maintained full menu knowledge and specials
• Made suggestions to guests based on preferences
• Monitored tables and visited at appropriate time to deliver items, and fill drinks
• Wine knowledge, providing best option for guests
• Worked with large parties and banquets

As supervisor

• Worked with cash register
• Prepared daily reports and revenue calculation
• Checked kitchen inventory
• Provided service correction if needed
• Communicated with guests and maintained guest satisfaction
• De-escalted and solved any issues
• As receptionist
• Handled all incoming phone calls
• Processed take out orders
• Coordinated activities in dining rooms
• Guided guests to the tables and provided menus
• Worked with “Open Table” system

• Made reports and articles on social topics
• Organised charity campaigns
• Conducted sociological surveys on social topics