Jelena Vujacic
Burnaby,BC
Summary
Originally from Bosnia-Herzegovina, I came to Canada as an international student and studied business administration.
I have passion for cultured events and cooking. In my spare time you can often find me reading, writing and singing.
While studying in Canada, I hoped to further pursue events management and build my skill set from there.
Organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments. Offering paying attention to detail and strong decision making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Receptionist
Downtown Kia
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Bakery Clerk
Urban Deli Inc.
09.2020 - 10.2022
- Completing daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helping customers find specific products, answering questions and offering product advice.
- Accepting cash and credit card payments, issuing receipts and providing change.
- Training new team members in cash register operation, stock procedures and customer services.
- Working at the front, as a cashier, helping with making and baking goods.
- Working open to close shifts.
- Working alone and managing all internal factors.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Provided excellent customer service.
DELI CLERK
Boemma Euro Foods & Deli
08.2019 - 08.2020
- Open to close shifts, running the day to day of the deli.
- Often working alone
in the deli, managing all internal factors. - Operated cash register to accept and process cash (cash handling in the thousands), check, card and mobile payments.
- Preforming customer service activities while checking out all customer orders.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
EVENT COORDINATOR
MV Decor LTD.
07.2019 - 07.2020
- Assist with decorating, setting up and taking down venues.
- Events include weddings and wedding shows, birthdays, baptisms, dinner parties.
- Support with community management, posting and answering inquiries on social media.
- Occasional event management and leadership of a team of 5-10 people.
- Sourcing, gathering and packing of event supplies from venue to venue.
- Table support to waitresses during dinner service.
Education
Certificate of Business Administration With Co-op - Business Administration
Institute of Technology
Vancouver, BC02.2022
High School Diploma -
JUSSC 'Svetozar Corovic HighSchool'
Ljubinje, Bosnia And Herzegovina05.2018
Skills
- Motivated, driven and committed
- Extremely organized, efficient, and punctual
- People orientated, positive and friendly
- Ability to multitask an array of different tasks and adapt to new situations
- Profound professionalism and an excellent communicator, both written and verbal
- Works well independently and with a team
- Fluent in both English and Serbian
- Ability to meet deadlines in my course work, while attaining a high GPA
- Excellent problem-solving skills
- Flexible and easy going
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Certification
BOEMMA EUROPEAN DELI
MV Decor Events & Design
EXPERIENCE 2019 - PRESENT
Contact
Burnaby, BC V5E 3H4
Education
Ljubinje, Bosnia And Herzegovina,Vancouver, BC
Timeline
Administrative Assistant / Receptionist
Downtown Kia
11.2022 - Current
Bakery Clerk
Urban Deli Inc.
09.2020 - 10.2022
DELI CLERK
Boemma Euro Foods & Deli
08.2019 - 08.2020
EVENT COORDINATOR
MV Decor LTD.
07.2019 - 07.2020
Certificate of Business Administration With Co-op - Business Administration
Institute of Technology
High School Diploma -
JUSSC 'Svetozar Corovic HighSchool'
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