Jeleesha Jelin

Key Responsibilities:

• Identifying, soliciting and promote sales to both existing clients through cross selling/up selling telecommunication products and services.
• Recommend the appropriate and/or services after carefully accessing customer's needs and resources.
• Build orders using provided sales order tools
• Mentor junior agents
• Performs data analysis of customer's current service utilization in order to present additional services and special offers that provide an enhanced solution.
• Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing.
• Satisfies needs of existing customers, by repeatedly accessing and using informational and sales tools that will enable you to provide the most beneficial solution

Key Responsibilities:
Collecting and interpreting large data sets from multiple sources
Developing data visualizations and dashboards to communicate insights to stakeholders
Conducting statistical analyses to identify patterns and trends in data
Collaborating with cross-functional teams to identify opportunities for data-driven decision making
Developing and maintaining data documentation and data dictionaries
Conducting research and analysis to support ongoing projects and initiatives
Key Achievements:
Created a comprehensive data dashboard that streamlined decision making processes for the marketing team
Conducted a statistical analysis that identified a significant cost-saving opportunity for the finance department
Developed a process for collecting and analyzing customer feedback data that led to a 20% increase in customer satisfaction scores