Jelani Hawes
Gardena
Summary
Excelling in cash handling and customer relations. A quick learner and hard worker, I leverage my creativity and technology proficiency to enhance service delivery and engage customers effectively. Committed to achieving high levels of satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Manager/Cashier
Lost Socks Laundromat
Los Angeles
08.2023 - 05.2025
Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds per company policy, while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Front Desk Receptionist
Assembly Member Mike Gipson Office
Gardena
06.2024 - 08.2024
- Assisted with preparing reports, presentations, and other documents, as requested by management staff.
- I answered incoming calls, redirected callers to the appropriate personnel, and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
Skills
- Quick learner: Able to understand new ideas quickly Can gather information swiftly and use it to promote new ideas
- Hard-worker: Coming from an athletic background helps with concentration and hyper-focus to get the task at hand finished in a timely manner
- Customer relations
- Cash handling
- Product merchandising
- Creative individual has artistic talent and can think of out-of-the-box using experiences to improve company service Able to modernize companies to new times to catch the eye of younger people
- Technology proficient: Many years of experience with Computers, Social media, and various technological resources
Volunteer Experience
Stephen white middle-school, Volunteer, 2018, 2019, Volunteered to teach a group of older teenagers how to write, fix and understand computer code., Engineered my own small video game to showcase it to a class,
Affiliations
- It was during Academic Decathlon that I discovered my love for leadership. As the team's science expert, I took it upon myself to not just excel individually but to ensure that my peers had a grasp of the material. I spearheaded our study sessions, organized workshops, These experiences were fulfilling and helped develop strong leadership skills.
- While I was on the track team I was on the GHS football team, So after track, I would change and get dressed for football practice I made a commitment to both teams. Raced and played on both teams. I joined the team at the end of my 9th-grade year and stuck with the team through highs and lows throughout our multiple seasons.
Timeline
Front Desk Receptionist
Assembly Member Mike Gipson Office
06.2024 - 08.2024
Manager/Cashier
Lost Socks Laundromat
08.2023 - 05.2025
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