Jeison Feliz
Toronto,Canada
Summary
experienced Track Laborer with deep understanding of rail track maintenance and construction. Strengths include operating power tools, heavy machinery and adherence to safety protocols. Demonstrated ability to lead teams in projects that improve track infrastructure. Proven record in delivering quality work within set
timelines. Reliable Track Laborer known for high productivity and efficient task completion. Specialized in railway maintenance, track construction, and safety protocols, ensuring all projects adhere to regulatory standards. Excel in teamwork, communication, and problem-solving, leveraging these soft skills to meet project deadlines and maintain optimal track conditions.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Rogers Comunication
North York, ON
05.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Driver
citron Hygiene
, ON
07.2018 - 12.2020
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
Call Center Representative
bank of America
Pickering, ON
06.2011 - 11.2013
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
Cesar Nicolas Penson
Dominican Republic12.2001
Skills
- General tool knowledge
- General liability inspections
- Critical thinking
- Problem-solving
- Loading and unloading
- Google drive
- Strong Team work
- Construction support
Languages
Spanish
Professional
Timeline
Customer Service Representative
Rogers Comunication
05.2019 - Current
Driver
citron Hygiene
07.2018 - 12.2020
Call Center Representative
bank of America
06.2011 - 11.2013
High School Diploma -
Cesar Nicolas Penson
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