Dedicated professional with a proven track record with A&W and Sushi Ginza, excelling in high-volume dining environments. Enjoys the fast paced environment and provides exceptional customer service and organization skills when under pressure to enhance customer dining experience. Expert in cash handling, cleanliness standards, and consistently achieving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Sushi Ginza Japanese Restaurant Inc.
2021.12 - Current
Preparing tables with necessary cutlery and sides needed when customers arrive
Take drink orders and food orders - explain menu items
Answer questions about menu and provide recommendations
Served food and beverages promptly with focused attention to customer needs
Worked with POS system to place orders and manage bills
Quality check tables
Cultivated warm relationships with regular customers
Ensure drinks are always at customers desired level
Process transactions and cash payments
Bussed and reset tables to keep dining room and work areas clean
Address any issues or complaints promptly and professionally
Keeping server station clean and properly stocked up
Demonstrated strong multitasking skills by managing multiple tables - worked up to 7-8 two-four person tables - simultaneously without compromising service quality
Can communicate properly when any assistance is needed
Performing opening and closing duties, ensuring the dining area was prepared for service
Fast Food Team Member
A&W
2017.08 - 2022.04
Packaging orders in orderly and fast fashion
Serving orders to customers table
Serving orders to parked cars or drive-in mobile orders
Wash dining tables and collecting their dirty dishes
Washing dishes in tubs before placing in dishwasher
Taking orders and adding modifications if necessary
Enforcing rules and protocols manager creates regarding coupons
Collecting payment from customers
Problem solving with difficult customers using knowledge had
Operate machines using equipment to prepare hot beverages
Problem solving/ working with colleagues when machines do not operate the way intended
Hostess, Food Runner, Busser, Cashier, Trainer at Mikuni Japanese Restaurant And Sushi BarHostess, Food Runner, Busser, Cashier, Trainer at Mikuni Japanese Restaurant And Sushi Bar