Jeilyn De Guzman
Calgary,AB
Summary
Dedicated professional with a proven track record with A&W and Sushi Ginza, excelling in high-volume dining environments. Enjoys the fast paced environment and provides exceptional customer service and organization skills when under pressure to enhance customer dining experience. Expert in cash handling, cleanliness standards, and consistently achieving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Sushi Ginza Japanese Restaurant Inc.
12.2021 - Current
- Preparing tables with necessary cutlery and sides needed when customers arrive
- Take drink orders and food orders - explain menu items
- Answer questions about menu and provide recommendations
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders and manage bills
- Quality check tables
- Cultivated warm relationships with regular customers
- Ensure drinks are always at customers desired level
- Process transactions and cash payments
- Bussed and reset tables to keep dining room and work areas clean
- Address any issues or complaints promptly and professionally
- Keeping server station clean and properly stocked up
- Demonstrated strong multitasking skills by managing multiple tables - worked up to 7-8 two-four person tables - simultaneously without compromising service quality
- Can communicate properly when any assistance is needed
- Performing opening and closing duties, ensuring the dining area was prepared for service
Fast Food Team Member
A&W
08.2017 - 04.2022
- Packaging orders in orderly and fast fashion
- Serving orders to customers table
- Serving orders to parked cars or drive-in mobile orders
- Wash dining tables and collecting their dirty dishes
- Washing dishes in tubs before placing in dishwasher
- Taking orders and adding modifications if necessary
- Enforcing rules and protocols manager creates regarding coupons
- Collecting payment from customers
- Problem solving with difficult customers using knowledge had
- Operate machines using equipment to prepare hot beverages
- Problem solving/ working with colleagues when machines do not operate the way intended
- Restocking equipment needed behind counter (heavy lifting)
- Sweeping and mopping floors regularly
- Cleaning washrooms thoroughly
- Attempting to beat previous service times to become “Service Champion” for the month
- Performing and thinking in busy, fast-paced environment
- Opening and closing procedures
- Good breakfast and evening experience
- Keeps working station and customer tables as clean and neat as possible even in a rush
Education
Bachelor of Engineering - Mechanical Engineering
University of Calgary
Calgary, AB06.2028
High School Diploma -
Bishop O'Byrne High School
Calgary, AB06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Food Running
- High-volume dining
- Service prioritization
- Effective Communication
- Table Bussing
- Organizational Skills
Languages
English
Full Professional
Timeline
Server
Sushi Ginza Japanese Restaurant Inc.
12.2021 - Current
Fast Food Team Member
A&W
08.2017 - 04.2022
Bachelor of Engineering - Mechanical Engineering
University of Calgary
High School Diploma -
Bishop O'Byrne High School
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