Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jehad Raslan

Ottawa,ON

Summary

At TD Bank, I excelled as a Customer Service Representative, leveraging my problem-solving and Microsoft Excel skills to enhance customer satisfaction and loyalty. I adeptly managed high-stress situations, leading to improved resolution times and mentoring new hires, showcasing my adaptability and team collaboration abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

TD Bank
01.2021 - 03.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

GED -

Algonquin College
Ottawa, None
12-2024

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Team collaboration
  • Customer relations
  • Problem resolution
  • Time management
  • Computer proficiency
  • Microsoft Excel
  • Call center experience

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

TD Bank
01.2021 - 03.2023

GED -

Algonquin College

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Jehad Raslan