JEFFRY MONDIWA
Cape Town,South Africa
Summary
Policies and Highly efficient store supervisor with experience overseeing daily operations, setting pricing, maintaining inventory, managing staff, and dealing with customer complaints. Good maths and communication skills with a passion for excellence and customer service.
Skilled Waiter excels at operating in fast-paced environments with demanding sales, service, and quality objectives. Talent for adapting to changing menus and policies and handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Floor Supervisor
The Royal Portfolio The Royal Malewane Lodge
07.2022 - Current
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Waiter
The Kove Collection The Alphen Hotel
11.2015 - 11.2021
- 12-person Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests, and receive customer feedback.
- Stocked and maintained silverware, linens, and condiments.
- Seated guests quickly and coordinated timely service to minimize table wait times.
- Upsold, cross-sold, and recommended additional items to customers to grow restaurant sales.
- Hand-washed dishes and glassware.
Waiter
The Winchester Mansion Hotel Cape Town, Clifton
12.2012 - 10.2015
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests, and receive customer feedback
- Seated guests quickly and coordinated timely service to minimize table wait times.
- Upsold, cross-sold, and recommended additional items to customers to grow restaurant sales.
- Hand-washed dishes and glassware.
Waiter
The Winchester Mansion Hotel
11.2011 - 04.2012
- We have enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated extensive menu knowledge, enabling personalized guest recommendations based on preferences or dietary restrictions.
Education
High School Diploma -
Chemhanza High School
Zimbabwe11.2007
Skills
- Team Leadership
- POS systems operations
- Employee Motivation
- Safety Monitoring
Languages
English
Full Professional
Shona
Native/ Bilingual
Certification
- Lobster wine Training - 2012
Timeline
Food and Beverage Floor Supervisor
The Royal Portfolio The Royal Malewane Lodge
07.2022 - Current
Waiter
The Kove Collection The Alphen Hotel
11.2015 - 11.2021
Waiter
The Winchester Mansion Hotel Cape Town, Clifton
12.2012 - 10.2015
Waiter
The Winchester Mansion Hotel
11.2011 - 04.2012
High School Diploma -
Chemhanza High School
- Lobster wine Training - 2012
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