Job Search Status
Not actively lookingDesired Job Title
Client Service SpecialistClerical AssistantWork Type
Part TimeLocation Preference
On-SiteLocation: Halifax, NS, CAHalifax, NS
Open to relocation: No
Verified
This profile is verified using an email address.
Jeffrey Wright
Halifax,NS
Work Preference
Summary
Dynamic Client Service Specialist with exceptional communication and empathy skills. Proven track record in enhancing client satisfaction and streamlining processes to foster team collaboration.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Client Service Specialist
Healthcare of Ontario Pension Plan
12.2003 - 03.2011
- Delivered expert support to clients, resolving inquiries and enhancing service satisfaction.
- Managed client accounts, ensuring accurate record-keeping and timely updates.
- Developed training materials for new staff, fostering knowledge retention and consistency.
- Collaborated with cross-functional teams to streamline processes and improve client engagement strategies. 357-4077 I'm gonna call you back
- Collaborated with cross-functional teams to streamline processes and improve client engagement strategies.
Clerical Assistant
Ross Dixon
Waterloo, ON
04.1998 - 04.2003
- Managed correspondence and document filing systems to enhance office organization.
- Coordinated scheduling and meeting logistics, ensuring effective communication among team members.
- Assisted in preparing reports and presentations, improving information clarity for stakeholders.
- Streamlined data entry processes, increasing accuracy in record-keeping and reducing errors.
Skills
- Telephone skills
- Strong empathy
- Money handling
- Exceptional communication
Languages
English
Professional Working
Certification
Accounting business diploma
Law and security diploma
Project management
Interests
- Graphic Design
- Avid Reader
- Enjoy participating in [activity] for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Dancing
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Web Development and Design
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I like looking at the stars and learning about constellations
- I participate in low-impact exercises to strengthen core muscles
- Volunteering
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Timeline
Client Service Specialist
Healthcare of Ontario Pension Plan
12.2003 - 03.2011
Clerical Assistant
Ross Dixon
04.1998 - 04.2003