Jeffrey Wong
Burnaby,Canada
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
5
5
years of professional experience
Work History
Part-time Travel Agency Assistant
Kure Travel LTD (Richmond)
Richmond, British Columbia
03.2024 - 05.2024
- Developed positive relationships with internal customers through effective communication techniques.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Advised clients on visa requirements when traveling abroad as well as necessary immunizations needed prior departure date.
- Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
Front Desk Admin and Medical Assistant
Beijing Tong Ren Tang (North Vancouver)
North Vancouver, British Columbia
10.2023 - 02.2024
- Registered new patients into practice management software program accurately entering demographic information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Activities Cultural Assistant and Program Ambassador
Langara Collage
Vancouver, British Columbia
06.2023 - 08.2023
- Supervised volunteers who assisted with setup or teardown duties before or after an event.
- Attended meetings between staff members and community stakeholders to discuss potential collaborations.
- Provided feedback to staff members regarding programming initiatives.
- Prepared monthly reports on attendance, budgeting, and program outcomes.
- Inspected facilities prior to each event to ensure they meet safety requirements.
Chef/Customer Service
American Cheesesteak Co.
Burnaby, British Columbia
05.2021 - 08.2023
- Resolved customer complaints regarding food quality or service issues.
- Supervised team members during meal service to ensure accuracy of orders.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
Assistant to Human Resource Manager
Veolia Environmental Service Hong Kong
Hong Kong
05.2019 - 09.2019
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Entered data into databases accurately and efficiently.
Education
Bachelor's Degree: Tourism Management -
Capilano University
01.2023
Skills
- Office Administration
- Relationship Building
- Time Management
- Verbal and written communication
- Positive and professional
- Staff Management
- Work Planning and Prioritization
- Team Building and Leadership
- Recordkeeping and File Management
- Mail handling
- Communication
- Bookkeeping
References
- Carol Leung, Human Resource Manager, Veolia Environmental Service Hong Kong Ltd, +852 2167 0476, +852 2167 8197
- Guti Situ, Co-owner and Head Manager, American Cheesesteak Co. Metrotown, +778 929 6915
Languages
- English, Full Professional
- Mandarin, Native/ Bilingual
- Cantonese, Native/ Bilingual
Personal Information
Hobbies: Reading books about history, ecology, sociology, archeology, and macroeconomics
Affiliations
- Badminton (Advance Coaching)
- Muay Thai
- History Study
References
References available upon request.
Timeline
Part-time Travel Agency Assistant
Kure Travel LTD (Richmond)
03.2024 - 05.2024
Front Desk Admin and Medical Assistant
Beijing Tong Ren Tang (North Vancouver)
10.2023 - 02.2024
Activities Cultural Assistant and Program Ambassador
Langara Collage
06.2023 - 08.2023
Chef/Customer Service
American Cheesesteak Co.
05.2021 - 08.2023
Assistant to Human Resource Manager
Veolia Environmental Service Hong Kong
05.2019 - 09.2019
Bachelor's Degree: Tourism Management -
Capilano University
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