Jeffrey Wilson
North Lauderdale
Summary
Results-driven Claims Professional skilled in claims management, risk assessment, and customer service. Enhances operational efficiency through collaboration and effective problem resolution. Experienced in navigating various insurance software systems and processing complex claims. Maintains high accuracy in document processing, streamlining operations and improving customer service outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Liability claims Intern
Generali Global Assistance
01.2026 - Current
- Supported claims adjusters by documenting investigations and preparing claim materials.
- Reviewed claim files for accuracy, completeness, and compliance with policy requirements.
- Evaluated primary and co-primary insurance coverage to assist subrogation efforts.
- Maintained organized claim notes while ensuring timely follow-up on pending items.
- Identified potential liability issues, escalating complex matters to senior adjusters.
- Developed expertise in bodily injury, property damage, negligence assessments, and coverage investigations.
Claims Representative
Generali Global Assistance
Pembroke pines
12.2024 - 01.2026
- Processed high volumes of claims, ensuring compliance with quality standards and company procedures to enhance accuracy.
- Collaborated with various departments to expedite claim resolutions effectively.
- Provided quality customer service during claims process, facilitating timely responses and positive customer experiences.
- Maintained detailed records of claims interactions and outcomes, contributing to streamlined claims management.
Customer Service Lead
Tripmate
06.2022 - 12.2024
- Led team of customer service representatives, training and coaching to enhance performance and service quality.
- Implemented process improvements that reduced response times and increased overall operational effectiveness.
- Analyzed customer feedback to identify service gaps and devise effective solutions.
- Collaborated with cross-functional teams to align service goals and foster positive team culture.
Customer Service Representative
Tripmate
03.2021 - 06.2022
- Delivered high-quality customer support, resolving inquiries to enhance customer satisfaction.
- Maintained up-to-date product knowledge, assisting customers in making informed decisions.
- Supported onboarding and training of new team members, fostering a collaborative environment.
Education
Project Management Certification -
Coursera
03-2025
High School Diploma -
St. Mary High
06-2016
Associate in Claims (AIC) pending
03-2026
Skills
- Claims management
- Risk assessment
- Customer service
- Claims analysis
- Problem resolution
- Collaboration
- Risk assessment
Certification
Fl Adjusters License
Timeline
Liability claims Intern
Generali Global Assistance
01.2026 - Current
Claims Representative
Generali Global Assistance
12.2024 - 01.2026
Customer Service Lead
Tripmate
06.2022 - 12.2024
Customer Service Representative
Tripmate
03.2021 - 06.2022
Project Management Certification -
Coursera
High School Diploma -
St. Mary High
Associate in Claims (AIC) pending