Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jeff Walling

3370 de Modène, Terrebonne,PQ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Strategic Account Manager

H&K Canada
04.2024 - Current
  • Served as the primary point of contact for key stakeholders within assigned accounts, building trust and credibility within those organizations.
  • Managed a portfolio of high-value clients, ensuring optimal client satisfaction levels and long-term partnerships.
  • Established clear performance metrics for each assigned account, ensuring accountability and transparency in tracking progress towards goals.
  • Provided timely reports on account performance and progress towards goals, keeping management informed of any significant developments or concerns.

Director of Facilities

McDonald's Restaurants
08.2022 - 04.2024
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
  • Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
  • Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
  • Scheduled, directed and supervised external contractors in maintenance and upkeep of 21 buildings.

Senior Market Manager

H&K Canada
09.2013 - 08.2023
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Maximized customer satisfaction by effectively coordinating service delivery for 600+ customers across territory.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.

Corporate Trainer

Subway Subs Of Canada
10.2007 - 01.2013
  • Collaborated with management to identify company training needs and scheduling.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Managed the Canadian training center.
  • Developed training programs to meet company objectives.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed effective training manuals, modules and teaching aids.

Project Manager

Subway Quebec
03.2002 - 10.2007
  • Planned, designed, and scheduled the construction and renovation projects for Subway restaurant in western Quebec.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Business Consultant

Subway Quebec
09.2000 - 03.2002
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Developed complete business plans and operational strategies for new and existing business.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Education

BBA - Administrative Business Management

Concordia University
Montreal, QC
06.1985

Skills

  • Restaurant Operations Management
  • Project Management
  • Budget Development and Adherence
  • Client Relationship Building
  • Territory Management
  • Organizational Skills
  • Team building

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Franchisee Training certification - Subway - 2003
  • Manager Training certification - Subway -2005
  • Multi-Unit Owner certification -Subway -2008

Timeline

Senior Strategic Account Manager

H&K Canada
04.2024 - Current

Director of Facilities

McDonald's Restaurants
08.2022 - 04.2024

Senior Market Manager

H&K Canada
09.2013 - 08.2023

Corporate Trainer

Subway Subs Of Canada
10.2007 - 01.2013

Project Manager

Subway Quebec
03.2002 - 10.2007

Business Consultant

Subway Quebec
09.2000 - 03.2002

BBA - Administrative Business Management

Concordia University

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Jeff Walling