Jeff Walling
3370 de Modène, Terrebonne,PQ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Strategic Account Manager
H&K Canada
04.2024 - Current
- Served as the primary point of contact for key stakeholders within assigned accounts, building trust and credibility within those organizations.
- Managed a portfolio of high-value clients, ensuring optimal client satisfaction levels and long-term partnerships.
- Established clear performance metrics for each assigned account, ensuring accountability and transparency in tracking progress towards goals.
- Provided timely reports on account performance and progress towards goals, keeping management informed of any significant developments or concerns.
Director of Facilities
McDonald's Restaurants
08.2022 - 04.2024
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
- Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Scheduled, directed and supervised external contractors in maintenance and upkeep of 21 buildings.
Senior Market Manager
H&K Canada
09.2013 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maximized customer satisfaction by effectively coordinating service delivery for 600+ customers across territory.
- Coached sales team members in effective selling strategies and closing techniques.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
Corporate Trainer
Subway Subs Of Canada
10.2007 - 01.2013
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Managed the Canadian training center.
- Developed training programs to meet company objectives.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed effective training manuals, modules and teaching aids.
Project Manager
Subway Quebec
03.2002 - 10.2007
- Planned, designed, and scheduled the construction and renovation projects for Subway restaurant in western Quebec.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Business Consultant
Subway Quebec
09.2000 - 03.2002
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
BBA - Administrative Business Management
Concordia University
Montreal, QC06.1985
Skills
- Restaurant Operations Management
- Project Management
- Budget Development and Adherence
- Client Relationship Building
- Territory Management
- Organizational Skills
- Team building
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Franchisee Training certification - Subway - 2003
- Manager Training certification - Subway -2005
- Multi-Unit Owner certification -Subway -2008
Timeline
Senior Strategic Account Manager
H&K Canada
04.2024 - Current
Director of Facilities
McDonald's Restaurants
08.2022 - 04.2024
Senior Market Manager
H&K Canada
09.2013 - 08.2023
Corporate Trainer
Subway Subs Of Canada
10.2007 - 01.2013
Project Manager
Subway Quebec
03.2002 - 10.2007
Business Consultant
Subway Quebec
09.2000 - 03.2002
BBA - Administrative Business Management
Concordia University
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