Jeffrey Simons
Toronto,Canada
Summary
Charismatic, client-centered and solutions-driven Office & Service Delivery Manager with a strong track record of success in facilities management, service coordination, and high-volume administrative operations. Recognized for bridging communication between internal departments, vendors, and clients to ensure seamless service delivery and operational efficiency. Adept at managing urgent, high-stakes situations—particularly in 24/7 service environments—while maintaining quality, accuracy, and professionalism. Ability to manage full-cycle service order workflows, optimize scheduling systems, and develop internal processes. Skilled in stakeholder engagement, documentation systems, reporting, and onboarding.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative & Sales Specialist
Facility Plus
01.2021 - 01.2025
- Leveraging on experience in operations, client services and project coordination, selected to lead frontline communications, process improvements, and full-cycle service order execution in a 24/7 high-volume facility management environment. Played a key role in linking customers, technicians, and internal departments to ensure smooth daily execution and service continuity.
- Managed inbound service inquiries and developed new client leads, serving as the first point of contact and ensuring timely resolution and follow-up.
- Directed daily scheduling, coordination, and pricing of work orders; aligned customer needs with technician availability, vendors, and service timelines.
- Delivered daily reports to management and contributed to monthly financial close by tracking payments, verifying technician documentation, and reconciling service completion. Spearheaded onboarding and training of all new administrative staff over a two-year period, setting expectations for performance, procedures, and communication.
- Applied Agile and traditional PM methodologies to manage service project coordination and scheduling complexity.
- Prepared and submitted formal proposals, cost estimates, and approval documents on behalf of senior team members.
- Key Contributions
- Served as the sole administrative lead during weekend shifts for over 18 months, managing incoming emergency work orders, dispatching technicians, and maintaining real-time communication with clients through urgent service events.
- Developed systems to improve the accuracy and clarity of internal records and client documentation; streamlined service request workflows and ensured client satisfaction through active follow-up and stakeholder engagement.
Office Manager (Logistics Coordinator)
ChizCom Ltd.
01.2015 - 01.2020
- Brought on board to provide comprehensive support across office management functions, including reception, email screening, document drafting, client communications, research, calendar management, and database maintenance. Excelled in a fast-paced environment requiring multitasking, prioritization, and discretion in handling diverse administrative and business needs.
- Tracked, updated, and maintained company systems to monitor and resolve client issues and complaints with a high degree of accuracy; organized records and responded to client inquiries promptly, ensuring high service standards.
- Administered expense sheets/reimbursements, scheduled appointments, arranged meetings, coordinated travel logistics.
- Oversaw shipping and logistics—negotiated with major vendors and managed up to 200 packages per week efficiently.
- Key Contributions
- Drafted professional correspondence and developed a streamlined records management system. Utilized productivity tools (e.g., Word, Excel, presentation software) to prepare polished reports, memos, letters & other official documents.
- Nurtured long-term relationships through exceptional customer service and consultative support to corporate contacts.
- Led internal training and onboarding sessions, mentored junior staff, and supported administrative and HR tasks.
Administrative & Client Services Associate
Humber College (School of Hospitality HRT)
01.2006 - 01.2014
- Recruited to handle shipping and receiving for the entire Hospitality, Tourism and Recreation department, serving as a key point of contact for staff, faculty, students, vendors, contractors and senior management. Warranted all food was fresh and health and safety protocols were followed. Executed administrative duties, multilevel communications and staff supervision.
- Facilitated impeccable and friendly customer service and administrative support by attending to a high volume of calls, ensuring smooth flow of communication. Answered incoming phone calls, responded to client inquiries, and booked appointments. Implemented customer care strategies, which lead to a substantive decrease in complaints.
- Key Impact: Analyzed the working flow to locate & recommend opportunities to enhance productivity and effectiveness.
Skills
- Technical Proficiencies Include: Microsoft Office Suite (MS Word, MS Excel, MS Outlook) Internal Scheduling Systems Records Management Platforms
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of [Focus or report].
Certification
PSHSA Certification Part 1 & 2 | WHMIS Training | Smart Serve Certification
Timeline
Administrative & Sales Specialist
Facility Plus
01.2021 - 01.2025
Office Manager (Logistics Coordinator)
ChizCom Ltd.
01.2015 - 01.2020
Administrative & Client Services Associate
Humber College (School of Hospitality HRT)
01.2006 - 01.2014
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