Jeffrey Roy
General Manager
Medicine Hat,AB
Summary
Results-driven Coach/Manager dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.
Overview
34
34
years of professional experience
Work History
PGA Golf Professional
Fundamental Golf
03.2023 - Current
- Assisted clients in setting and achieving personal and professional goals.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
Project Coordinator
Greenstone Structural Solutions Ontario
01.2017 - 09.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Technical Support Specialist
SST Pure / PGA Tour
01.2013 - 11.2017
- Provided high-level technical support for PGA Tour players and their coaches by resolving inquiries by phone, e-mail and web consistent with PGA Tour and team service levels and goals.
- Assisted PGA Tour players and coaches in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for PGA Tour players and coaches.
- Collaborated with team members to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each PGA Tour player and coach.
- Monitored systems in operation and quickly troubleshot errors.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
General Manager - PGA Professional
Cherry Hill Club
01.1990 - 01.2013
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and customer service associated with a high-end private golf facility.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associate of Commerce And Business Administration - Business Administration
Niagara College
Welland, ON01.1989
High School Diploma -
Port Colborne High School
Port Colborne, ON09.1978
Skills
- Game Strategy Development
- Team Training
- Group Facilitation
- Individualized Coaching
- Safety Management
- Media Relations
- Personal Counseling
- Microsoft Office
- Physical Conditioning
- Community Outreach
- Team Building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 40 in the development of excellent customer service.
- Supervised team of 40 staff members.
Timeline
PGA Golf Professional
Fundamental Golf
03.2023 - Current
Project Coordinator
Greenstone Structural Solutions Ontario
01.2017 - 09.2019
Technical Support Specialist
SST Pure / PGA Tour
01.2013 - 11.2017
General Manager - PGA Professional
Cherry Hill Club
01.1990 - 01.2013
Associate of Commerce And Business Administration - Business Administration
Niagara College
High School Diploma -
Port Colborne High School
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