Jeffrey Reyes
Mississauga,ON
Summary
Goal-oriented Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10+ years of extensive leadership experience in Luxury Retail. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
7
7
years of professional experience
Work History
Team Manager
Gucci
Square One - Holt Renfrew
08.2023 - Current
- Drive Store sales and productivity through key KPI management (e.g., Store Sales, UPT, Conversion, Repurchase Rate, Productivity and Inventory management)
- Analyze reports (sell-through and productivity) and work closely with Regional partners to strategically drive and grow business both inside and outside of the four walls
- Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Define targeted quantitative and qualitative goals and ensure they are achieved
Lead Client Advisor
Gucci
Square One, Holt Renfrew
04.2021 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
Club Monaco
Fashion Stylist
Square One, Mississauga
11.2017 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Met and Exceeded Individual sales goal consistently.
Education
Diploma of Education - Human Resources Management And Services
Sheridan College
Mississauga, ONSkills
- Solution Developer
- Considerate Thinker
- Accountable Achiever
- People Enabler
- Continuous Learner
- Talent Builder
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- KPI leader
- SAP trained
Timeline
Team Manager
Gucci
08.2023 - Current
Lead Client Advisor
Gucci
04.2021 - Current
Club Monaco
Fashion Stylist
11.2017 - 02.2018
Diploma of Education - Human Resources Management And Services
Sheridan College