Jeffrey Nwokoloh
Edmonton,Alberta
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
15
15
years of professional experience
Work History
Customer Relationship Officer
Finland Bank Ekiti State
Ekiti State, Nigeria
08.2008 - 09.2010
- Addressed inquiries from clients and department team members.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Consulted with customers to resolve service and billing issues.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Associate
Eagleflight Microfinance bank
Asaba, Nigeria
10.2010 - 08.2015
- Marketing of the bank’s products and services to potential clients.
- Bank teller / disbursement of cash to walk in customers
- Six months as a customer care representative inside the bank.
- Customers dispute officer.
- Management of bank’s clients.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Specialist
Wetland Microfinance Bank
Asaba, Nigeria
09.2015 - 04.2023
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Training and Technology Administrator (Volunteer)
Catholic Relief Services
Asaba, Nigeria
10.2019 - 08.2022
- Technology Training Administrator for field data collectors
- Monitoring and evaluation process of LLIN ITN field distribution process
- Supply chain management and monitoring of health items been distributed
- Reconciliation of field data collected in major Programme in Kano, Delta, Osun States Nigeria.
Order Selector
Sobeys Edmonton Retail Support Centre
Edmonton, Canada
06.2023 - Current
- Navigate warehouse equipment to ensure customer orders are collected.
- Package customer orders according to order requests
- Review documentation and work following procedures laid out.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Unloaded merchandise from delivery trucks quickly and efficiently.
Education
Master of Science - Environmental Geology
07.2015
Bachelor of Technology (B. Tech) - Geology (Geophysics
07.2008
Skills
KEY COMPETENCIES
- Excellent customer relation management skills
- Excellent organizational and time management skills
- Ability to train and be part of a team
- Ability to communicate clearly and concisely in both oral and written form with Strong English Language communication skills ( IELTS Band 8 score)
- Proficiency in MS-Word, MS-Power point, MS – Excel
- Ability to work in difficult, diverse location and terrain comfortably
- Ability to work flexible hours
Timeline
Order Selector - Sobeys Edmonton Retail Support Centre
06.2023 - Current
Training and Technology Administrator (Volunteer) - Catholic Relief Services
10.2019 - 08.2022
Customer Service Specialist - Wetland Microfinance Bank
09.2015 - 04.2023
Customer Service Associate - Eagleflight Microfinance bank
10.2010 - 08.2015
Customer Relationship Officer - Finland Bank Ekiti State
08.2008 - 09.2010
University of Benin, Benin City - Master of Science, Environmental Geology
Federal University of University Owerri - Bachelor of Technology (B. Tech), Geology (Geophysics
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