Jeffrey Nguyen
Sunnyvale
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Optician
EyeC Optometry
San Jose
01.2026 - Current
- Provided personalized eyewear consultations to enhance customer satisfaction and meet individual vision needs.
- Fitted and adjusted lenses, ensuring optimal comfort and visual clarity for clients.
- Collaborated with optometrists to interpret prescriptions and recommend suitable eyewear solutions.
- Managed inventory of frames and lenses, optimizing stock levels and product selection based on trends.
Airline Customer Service Agent
Hallmark Aviation
San Francisco, CA
10.2023 - 11.2025
- Assisted passengers with check-in, reservations, and flight rebooking processes.
- Verified travel documents and issued boarding passes promptly.
- Escorted passengers to boarding gates and provided wheelchair assistance as needed.
- Addressed passenger inquiries to enhance overall travel experience.
Sales Associate
IKEA Home and Furniture
Palo Alto, CA
09.2022 - 10.2023
- Clarified customer inquiries by engaging with support for unresolved FAQ issues.
- Updated pricing and quality of displays to enhance customer experience.
- Streamlined inventory management processes, eliminating unnecessary stock replenishment.
Guest Services Representative
Wag Hotels
Redwood City
02.2022 - 08.2022
- Executed company policies and safety standards to maintain cleanliness of facility and equipment.
- Cultivated relationships with associates and new staff to foster teamwork and collaboration.
- Delivered customer service while training 2-3 new team members monthly.
Cashier/Sales Associate
Ace Hardware
Mountain View, CA
09.2019 - 11.2021
- Assisted customers in locating products and provided knowledgeable product advice.
- Collaborated with front-end staff to ensure seamless customer support.
- Scanned purchases to facilitate transactions and enhance sales efficiency.
- Guided customers in signing up for rewards programs to increase engagement.
Receptionist/Sales Associate
Great Clips
San Jose, CA
09.2018 - 06.2019
- Maintained professional tone during peak rush hours to enhance customer experience.
- Coordinated communication with 50 clients daily to collect essential information.
- Utilized salon management software to schedule appointments and optimize operational flow.
Education
Aviation -
San Jose State University
San Jose, CA05-2026
Skills
- Customer service
- Microsoft Word and Excel
- Bilingual communication
- Goal orientation
- Time management
- Attention to detail
- Adaptability
- Optical measurements
- Insurance verification
- Computer skills
Education
true
Timeline
Optician
EyeC Optometry
01.2026 - Current
Airline Customer Service Agent
Hallmark Aviation
10.2023 - 11.2025
Sales Associate
IKEA Home and Furniture
09.2022 - 10.2023
Guest Services Representative
Wag Hotels
02.2022 - 08.2022
Cashier/Sales Associate
Ace Hardware
09.2019 - 11.2021
Receptionist/Sales Associate
Great Clips
09.2018 - 06.2019
Aviation -
San Jose State University