Summary
Overview
Work History
Education
Skills
Certification
Timeline
Leadership
Generic

Jeffrey Mazuer

Lancaster

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Server

The Third Place
03.2023 - Current
  • Delivered exceptional customer service ensuring guest satisfaction and repeat business.
  • Managed accurate order processing and timely delivery of food and beverages.
  • Trained and mentored new staff on restaurant protocols and best practices.
  • Collaborated with kitchen staff to optimize menu presentation and service efficiency.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server/ Bar Tender

Baracoa Brazilians Grill
12.2023 - 03.2024
  • Delivered exceptional customer service in high-volume dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Trained new staff on restaurant protocols, menu items, and customer engagement techniques.
  • Collaborated with kitchen staff to optimize food preparation and presentation standards.
  • Implemented daily specials and promotions to increase guest interest and sales opportunities.
  • Maintained cleanliness and organization of dining area in compliance with health regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Scrambles Bar and Grill
12.2014 - 03.2023
  • Customer service, leadership in both front and back of the house.
  • Delivered exceptional customer service, ensuring positive dining experiences and repeat patronage.
  • Managed food and beverage orders efficiently, maintaining accuracy and timeliness.
  • Trained new staff on restaurant policies, service standards, and menu knowledge.
  • Collaborated with kitchen staff to ensure seamless communication during busy shifts.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Claim Jumper Restaurant
09.2008 - 12.2014
  • Server
  • Assisted in resolving customer complaints promptly to enhance satisfaction levels.
  • Maintained cleanliness and organization of dining areas according to health regulations.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Server

Crazy Otts Dinner
10.2000 - 06.2008
  • Server
  • Implemented process improvements to optimize workflow and reduce wait times for patrons.
  • Mentored junior servers, fostering a team-oriented environment and enhancing overall service quality.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Education

High School -

Lancaster High School
Lancaster, CA
01.2000

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • High volume dining

Certification

  • Food Handlers - Certificate

Timeline

Server/ Bar Tender

Baracoa Brazilians Grill
12.2023 - 03.2024

Server

The Third Place
03.2023 - Current

Server

Scrambles Bar and Grill
12.2014 - 03.2023

Server

Claim Jumper Restaurant
09.2008 - 12.2014

Server

Crazy Otts Dinner
10.2000 - 06.2008

High School -

Lancaster High School

Leadership

  • I perform leadership skills every day at my job; I create a plan for the tasks that need to be completed during the shift and share it to my co-workers. I always give my coworkers motivation and encouragement to perform the best they can. I believe communication, motivation and a good working relationship makes an effective team leader. I also believe a good leader takes responsibility for mistakes or miscommunication. I hold myself accountable for anything that happens good or bad during our shift.
  • Customers are the key to the success of any business so when a customer is upset, I will listen and do everything in my power to make it right. I believe the customer is always right. If a customer shares a good experience, the praise is for the whole team.

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Jeffrey Mazuer