Jeffrey Mader
Burlington,Canada
Summary
Dynamic customer service professional with extensive experience in government and private sectors, seeking to contribute as a valuable team member. Proven track record in effectively addressing and resolving customer issues, complemented by entrepreneurial experience from owning a lawn maintenance business and bartending part-time. Recognized for strong collaboration skills and a commitment to achieving positive outcomes, alongside reliable adaptability and exceptional communication abilities. Open to relocation and ready to bring a motivated, solutions-oriented approach to any organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Ball Hockey Referee
Ball Hockey International
04.2025 - Current
- Enforced game rules to ensure fair play and player safety during matches.
- Maintained consistent communication with players and coaches regarding penalties and game decisions.
- Observed game dynamics to anticipate potential conflicts and intervene as necessary.
- Collaborated with officiating team to enhance consistency in decision-making throughout games.
Bartender/Server
Burlington Curling Club
09.2021 - Current
- Responsible for opening and closing the building on a regular basis including completing daily float, cleaning bar and tables, restocking all alcohol and food. Smart serve certified to serve a club of over eight hundred members. Demonstrated the ability to work solo as well as part of a team on busy nights. Organized a bonspiel tournament for the Curling Club for three straight years for over eighty curlers. This included budgeting, hiring catering and live entertainment while managing a team to make the event a success.
- Managed bar operations, ensuring smooth service during events and peak hours.
- Trained and mentored junior bartenders on mixology techniques and customer service skills.
Delivery Agent Letter Carrier
Canada Post
04.2017 - Current
- In this role, I have been responsible for annual and sick relief of fellow letter carriers. I currently own a route where I am responsible for the sortation and delivery of over five hundred points of call of sensitive government documents and parcels. Delivery includes obtaining signatures, distribution of neighborhood advertisements, and all classes of mail to the community.
- Delivered packages accurately and efficiently to residential and commercial addresses.
- Managed daily route planning to optimize delivery schedules and reduce transit times.
Owner/Operator
Mader Mows Best
04.2017 - 12.2021
- Owned and operated a full service lawn care company with commercial and residential clientele. Provided additional services including grass seeding, thatching, aeration, landscaping and gardening. Managed invoices, accounting and emails on a scheduled basis providing customer service.
Lawn Care Specialist
The Educated Cut
07.2013 - 11.2016
- Maintained commercial and residential properties in both Oakville and Burlington as a full-time employee for the summer and into the fall clean-up season. Supported the business owner by completing properties solo on some days and interacted with customers on occasion.
- Cut grass with both push and ride on mowers
- Worked well with multiple employees and demonstrates good teamwork
- Well trained with both grass and hedge trimmers
- Adhered to company standards and assisted with the development of internal policies and procedures
- Performed fall clean-ups on all properties at the end of season and communicated to enhance overall productivity
Data Entry Administrator
Hudson's Bay Company
05.2013 - 06.2013
- Worked on contract as a data entry administrator organizing and entering into the system refunded and returned HBC rewards cards.
- Demonstrated the ability to work under pressure with a deadline
- Showed the initiative to be productive while unsupervised
- Collected and scanned data using excel for HBC records
- Communicated with internal partners to streamline other operations and enhance overall productivity within an office setting
- Demonstrated efficient computer and typing skills
Pre-Flight Operator and Delivery Driver
Store Solutions Group
04.2012 - 08.2012
- Trained as a pre-flight operator and acted as a company delivery driver for printing supplies and payments. Helped efficiently produce a high yield of print by doing both large signs, banners, small signs, wallpaper and business cards.
- Delivered and picked up printing supplies across the GTA and delivered them to either one of two shops in Markham and Woodbridge
- Trained on a table router and completed the tasks assigned
- Learned pre-flight and operation of both IGEN and VUTEK large format printers
- Monitored and maintained various service level agreements and change management tasks
- Communicated with internal partners to streamline operations and enhance overall productivity
Machine Operator
Burlington Springs Golf Course Grounds Crew
12.2011 - 02.2012
- Autumn 2012
Customer Service Representative
HBC Home Outfitters
06.2011 - 08.2011
Customer Service Representative
The Bay Penn Centre
12.2008 - 02.2009
- Winter 2009/2010
Lawn Care Specialist
All Canadian Gardening
06.2006 - 11.2008
Customer Service
Tim Hortons
11.2004 - 04.2005
Education
Bachelor of Arts - History
Brock University
St. Catharines, ON04.2012
Skills
- Customer service in bartending
- Customer engagement
- Strong multitasking
- Route planning
- Strong communication skills
- Patience and tolerance
Certification
- Smart Serve October 2021 to Present
- Driving Licence
Languages
English
Native or Bilingual
Timeline
Ball Hockey Referee
Ball Hockey International
04.2025 - Current
Bartender/Server
Burlington Curling Club
09.2021 - Current
Delivery Agent Letter Carrier
Canada Post
04.2017 - Current
Owner/Operator
Mader Mows Best
04.2017 - 12.2021
Lawn Care Specialist
The Educated Cut
07.2013 - 11.2016
Data Entry Administrator
Hudson's Bay Company
05.2013 - 06.2013
Pre-Flight Operator and Delivery Driver
Store Solutions Group
04.2012 - 08.2012
Machine Operator
Burlington Springs Golf Course Grounds Crew
12.2011 - 02.2012
Customer Service Representative
HBC Home Outfitters
06.2011 - 08.2011
Customer Service Representative
The Bay Penn Centre
12.2008 - 02.2009
Lawn Care Specialist
All Canadian Gardening
06.2006 - 11.2008
Customer Service
Tim Hortons
11.2004 - 04.2005
Bachelor of Arts - History
Brock University
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