Jeffrey Jaca
Mississauga,ON
Summary
Diversely skilled Technical Engineer with 1.5 years helping businesses maintain smooth operations and optimal workflow. Strong focus on customer communications and co-operation to ensure that their needs are met and issues are resolved in a timely and effective manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Engineer
Sectra Canada Inc.
09.2023 - 01.2025
- Provided technical support in both on-site and telephone consultations.
- Identified and corrected system faults to minimize operational system downtime.
- Performed data migrations for customers such as Halton Healthcare and North York General Hospital
LMS Designer
Nevvon
05.2021 - 12.2021
- Established onboarding processes using WalkMe for clients using online portal
- Performed BI analytics using SQL to create client usage reports; optimized SQL queries to retrieve this data faster and place less strain on database
- Assisted with QA of Nevvon’s mobile app and documented issues on Jira
Computing Co-op Student
Sheridan College
01.2020 - 08.2020
- Assisted with major equipment audit for all Sheridan campuses
- Troubleshooted software and hardware issues with faculty and students
- Learned to develop Infrastructure as Code using Ansible, Terraform, Docker, and Packer as well as test modules using GoLang and GitLab CI/CD
Education
Honours Bachelor of Computer Science - Mobile Computing
Sheridan College
Oakville, ON12.2021
Software Development and Network Engineering -
Sheridan College
Oakville, ON12.2018
Skills
- HL7
- DICOM standard
- Networking Protocols
- Customer Support
- Java
- Python
- Javascript
- SQL
Certification
Information Technology Infrastructure Library (ITIL) V4, PeopleCert, 04/25/22
Languages
English
Native or Bilingual
Timeline
Technical Engineer
Sectra Canada Inc.
09.2023 - 01.2025
LMS Designer
Nevvon
05.2021 - 12.2021
Computing Co-op Student
Sheridan College
01.2020 - 08.2020
Software Development and Network Engineering -
Sheridan College
Information Technology Infrastructure Library (ITIL) V4, PeopleCert, 04/25/22
Honours Bachelor of Computer Science - Mobile Computing
Sheridan College
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