Jeffrey Harrop
Smithers,British Columbia
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and organizational skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Fishing Guide
Bulkley River Lodge
09.2019 - Current
- Furnished customers with unique experiences by developing and creating new tour routes.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about the history of the area.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Collaborated with other guides to provide comprehensive and enjoyable experience.
- Demonstrated superior professionalism while interacting with guests and vendors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Checked tour vehicles for cleanliness, safety and functionality.
Fishing Guide
Kimsquit Bay Lodge
06.2022 - 08.2023
- Answered questions, pointed out important features and offered further details about the natural history to educate guests.
- Utilized effective communication and problem-solving skills to quickly resolve guest issues.
- Guided groups of up to 4 people on scheduled days by either jet boat, side by side or hiking.
- Demonstrated superior professionalism while interacting with guests and vendors.
- Worked closely with management staff to manage and maintain the lodge throughout the season.
Carpenter
Inside Out Construction
11.2016 - 03.2021
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Installed insulation, trim and other finishing touches.
- Managed inventory of tools, supplies and equipment.
Education
High School Diploma -
Hagersville Secondary School
Skills
- Historical Research
- Relationship Building
- Group Oversight
- Crisis Management
- Quality Assurance
- Proficient in English
- Staff Guidance
- Team Meetings
- Inventory Monitoring
- Equipment Inspection
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Fishing Guide
Kimsquit Bay Lodge
06.2022 - 08.2023
Fishing Guide
Bulkley River Lodge
09.2019 - Current
Carpenter
Inside Out Construction
11.2016 - 03.2021
High School Diploma -
Hagersville Secondary School
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