Jeffrey Flores
Fontana,CA
Summary
Experienced security and operations professional with a strong background in corporate facility security, rail cargo protection, warehouse gate operations, and multi-location fleet coordination. Proven ability to safeguard high-value assets, conduct incident reporting, coordinate with law enforcement and management teams, and deliver effective customer service in fast-paced environments. Experience includes assignments with Pinkerton supporting BNSF Railway, corporate banking facilities, logistics security operations, and fleet coordination for El Monte RV, demonstrating strong situational awareness, operational reliability, and professionalism. Currently pursuing an Associate Degree in Cybersecurity with strong technical proficiency and adaptability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Security Officer
Southwest Patrol
Brea, CA
08.2025 - Current
- Provided executive protection and high-visibility security presence at a corporate banking headquarters.
- Monitored and secured sensitive financial environments in compliance with corporate and regulatory policies.
- Controlled access to executive floors, data-sensitive areas, and restricted departments.
- Conducted visitor verification, badge control, and credential screening procedures.
- Performed routine patrols of corporate offices, parking structures, and perimeter areas.
- Responded to security incidents, alarms, and emergency situations in a calm and professional manner.
- Documented incidents and daily activities with detailed, accurate reporting.
- Assisted with secure escorting of executives and high-profile guests during meetings and corporate events.
- Monitored CCTV and access control systems to detect and prevent unauthorized activity.
- Enforced corporate policies while maintaining strong customer service and professional demeanor.
Security Officer (Contracted)
Insight Security (Under Pinkerton)
San Bernardino, CA
06.2025 - 01.2026
- Conducted rail yard and rail line security patrols to prevent cargo theft, trespassing, and vandalism across designated territories.
- Performed cargo theft interdiction and product recovery operations, successfully recovering stolen freight valued at thousands of dollars.
- Recovered 200+ unreleased footwear shipments belonging to Nike, assisting in loss-prevention investigations and evidence documentation.
- Coordinated directly with BNSF Special Agents (railroad police) by relaying real-time intelligence, suspicious activity reports, and incident updates.
- Utilized rail system maps, GPS tools, and mile-marker identification to accurately track locations and respond to incidents along active rail corridors.
- Detected, deterred, and reported suspicious individuals, vehicles, and organized cargo theft activity.
- Prepared detailed incident, recovery, and intelligence reports to support investigations and prosecution efforts.
- Maintained constant situational awareness in high-risk cargo theft environments while ensuring compliance with company and railroad security protocols.
Executive Security Officer
Bogaard Group International
Ontario, CA
09.2023 - 08.2025
- Safeguard CEO, senior executives, and corporate employees within high-security environments.
- Maintain detailed incident documentation and enforce access control procedures.
- Maintain strong situational awareness and manage high-stress situations with a calm, professional demeanor.
- Deliver excellent customer service while treating all individuals with respect and professionalism.
- Manage high-stress incidents with calm, controlled decision-making.
- Ensure student dorm compliance and conduct nightly inspections of doors, gates, and perimeter access points.
- Respond to wildlife encounters and submit official reports to California wildlife systems.
- Conducted hourly campus patrols, ensured after-hours dorm compliance, secured classroom doors, and maintained Excel logs to verify building security for school administration.
Lead Truck Gate Officer
Marksman Security
03.2023 - 09.2023
- Protected high-value Samsung logistics inventory.
- Trained and mentored security officers on site protocols and safety standards.
- Ensured full shift coverage without operational gaps.
- Coordinated daily site operations with supervisors and management.
- Escorted High-value trailers.
Dealer Coordinator
El Monte RV Rental
Santa Fe Springs, CA
06.2017 - 10.2022
- Coordinated operations across 21+ licensed dealer locations, ensuring consistent service standards and operational efficiency.
- Monitored fleet activity and scheduled preventive maintenance and servicing for RV units operating for extended periods on the road.
- Acted as the primary liaison between dealerships, service providers, and corporate management to ensure timely resolution of operational issues.
- Delivered customer support by addressing service concerns, complaints, and operational delays with professionalism and urgency.
- Evaluated service-related incidents and collaborated with management to authorize customer reimbursements and service accommodations when appropriate.
- Maintained accurate service records, fleet status updates, and dealer communications to support company logistics and operational tracking.
- Assisted in minimizing downtime of rental units by proactively coordinating service appointments and repair timelines.
- Strengthened customer satisfaction by ensuring timely follow-up, issue resolution, and clear communication throughout the service process.
Security Officer
Barry's Security
Commerce, CA
03.2011 - 06.2017
- Managed truck gate operations at a high-volume warehouse facility, ensuring secure and efficient entry and exit of all commercial vehicles.
- Inspected incoming and outgoing trailers for visible damages and documented findings through detailed reporting and photographic evidence.
- Verified that all departing trailers were properly sealed and secured, ensuring seal numbers matched shipping documentation.
- Processed check-in procedures for third-party and vendor drivers by confirming paperwork accuracy, trailer identification, and delivery authorization.
- Coordinated directly with warehouse management to confirm driver clearance prior to trailer release.
- Captured and recorded trailer numbers, license plates, and shipment details to maintain accurate gate logs and audit trails.
- Enforced facility safety policies by ensuring all drivers and visitors wore required PPE (safety boots, reflective vests, and protective gear) before entering operational areas.
- Directed drivers to assigned docks and staging areas to maintain organized yard traffic flow.
- Maintained continuous communication with gate staff and warehouse personnel using two-way radio systems to ensure operational coordination and rapid response.
Education
Associate Degree - Cybersecurity
Chaffey College
High School Diploma -
Whittier High School
Whittier08-2011
Skills
- Executive & Corporate Protection
- Customer-oriented
- Team leadership
- Customer relations
- Access Control & Perimeter Security
- Dormitory & Campus Safety Enforcement
- Wildlife Incident Reporting (California System)
- BNSF Railway Security Operations
- High-Value Asset Protection (Samsung Logistics)
- De-escalation & Conflict Management
- Incident Reporting & Documentation
- Radio Communication & Law Enforcement Coordination
- Team Leadership & Officer Training
- Shift Scheduling & Operational Oversight
Accomplishments
- Officer of the Quarter – 2nd Quarter 2023 Awarded by Marksman Security Corporation (Southern California Branch) in recognition of outstanding performance, professionalism, and dedication to security operations and client service.
Certification
Guard Card License #: G1761587 (Active – Expires 05/31/2027)
Languages
Bilingual: English & Spanish
Timeline
Executive Security Officer
Southwest Patrol
08.2025 - Current
Security Officer (Contracted)
Insight Security (Under Pinkerton)
06.2025 - 01.2026
Executive Security Officer
Bogaard Group International
09.2023 - 08.2025
Lead Truck Gate Officer
Marksman Security
03.2023 - 09.2023
Dealer Coordinator
El Monte RV Rental
06.2017 - 10.2022
Security Officer
Barry's Security
03.2011 - 06.2017
Associate Degree - Cybersecurity
Chaffey College
High School Diploma -
Whittier High School