Jeffrey Etukakpan
Winnipeg,MB
Summary
Dynamic Customer Service Representative with a proven track record at New Life Church, excelling in conflict resolution and effective communication. Successfully resolved customer complaints, enhancing loyalty and repeat business. Skilled in record keeping and problem solving, I thrive in high-pressure environments, ensuring satisfactory outcomes for both clients and the organization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
New Life Church
04.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Linden Christian School
Winnipeg, MB06-2024
Skills
- Customer service
- Conflict resolution
- Record keeping
- Effective communication
- Problem solving
- Team collaboration
Accomplishments
Honor Roll
Grade 4 in Piano
Timeline
Customer Service Representative
New Life Church
04.2022 - 05.2023
High School Diploma -
Linden Christian School
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