Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JEFFREY DOMINGUEZ

North Hollywood

Summary

Excellent reputation for resolving problems and improving customer satisfaction. Custom Framer with over 10 years of successful experience in framing and customer experience. Recognized consistently for performance excellence and contributions to success in customer service industry. Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any task that's given. Accomplishments Resolved product issue through consumer testing. Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved customer issues which led to a reasonable solutions. Supervised team of 10 staff members. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hands-on Parts Sales Manager monitoring performance indicators and researching sales trends to support sales and dispatch teams. Cultivated productive relationships, securing customer loyalty by generating repeat and new business. Mechanically inclined with good work ethic.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Saro Lifestyle
02.2023 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
  • Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Store Manager

O'Reilly Auto Parts
04.2021 - 01.2023
  • Managed inventory control, cash control, and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Assisted with hiring, training and mentoring new staff members
  • Approved regular payroll submissions for employees
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Trained and guided team members to maintain high productivity and performance metrics
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
  • Monitored performance targets and sales metrics of sales team to monitor productivity.
  • Updated customer and vendor accounts with each purchase to support accurate billing.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.

Custom Framer

Michaels Arts And Crafts
04.2019 - 04.2021
  • Anticipated design issues and proved to be proactive in developing effective solutions
  • Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets
  • Fostered highly communicative, collaborative team culture on visual product projects
  • Carefully prepared design layouts into prepress files for offset, web and digital printing
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment
  • Preserved branding standards of assigned accounts
  • Worked well in a team setting, providing support and guidance
  • Proven ability to learn quickly and adapt to new situations
  • Managed time efficiently in order to complete all tasks within deadlines
  • Worked effectively in fast-paced environments
  • Excellent communication skills, both verbal and written
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Custom Framer

Aaron Brothers
11.2008 - 07.2018
  • Helped customers complete purchases, locate items and join reward programs
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Supported loss prevention goals by monitoring shopper behavior
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Answered questions about store policies and addressed customer concerns
  • Spoke to customers in native language to increase loyalty and establish relationships
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Wrapped, boxed and weighed bakery department products
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Options For Youth
06.2010

Skills

  • Materials Selection
  • Technical Troubleshooting
  • Decision Making and Prioritization
  • Project Planning
  • Client Relations
  • Safety Compliance
  • Problem Solving
  • Time Management
  • Multitasking and Prioritization
  • Fixture Installation
  • Vendor Contracts
  • Staff Development
  • Project Management
  • Sales Techniques
  • Hiring and Training
  • Stock Management
  • Invoice Processing
  • Maintenance Schedules
  • Ordering Parts
  • Vendor Relations
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Order processing

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Representative

Saro Lifestyle
02.2023 - 03.2025

Store Manager

O'Reilly Auto Parts
04.2021 - 01.2023

Custom Framer

Michaels Arts And Crafts
04.2019 - 04.2021

Custom Framer

Aaron Brothers
11.2008 - 07.2018

High School Diploma -

Options For Youth

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JEFFREY DOMINGUEZ