Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Cortez

Victorville,Victorville

Summary

Driven by results, I leveraged analytical thinking and bilingual communication skills at Freddy's Frozen Custard to elevate team performance and enhance customer satisfaction. My experience spans retail and warehouse roles, where I excelled in problem resolution and team management, significantly improving operational efficiency without compromising service quality.

Overview

4
4
years of professional experience

Work History

Freddys Forzen Custard

Supervisior
11.2022 - Current

At Freddy's i started off as a cook then a trainer and now as a supervisor. Now as a supervisor my task are to help my worker and mange them make sure their on task and keeping the place clean. Also dealing with any customer services as need and closing as well

  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.

Big 5 Sports Good

Retail
11.2021 - 08.2022

At Big 5 i worked at retail just looking for a summer job. i learn a lot from them dealing with customer servicers and how to handle thing on my own and needing to finish my task before the store was open and organizing items in places.

  • Provided exceptional customer service and addressed customer inquiries.
  • Increased client retention by providing superior customer service.

Unistar Food Inc

Wearhouse
06.2020 - 08.2021

At Unistar food inc it's a hard working labor job and requiring to finish the job and needing to help others in case they fall behind of their work tasks. What I usually did at Unistar was to prepare meat orders for warehouses, Restaurants and Super Markets. Another job i also had at Unistar was to help driver unload there truck and delivering the boxes of meat lifting between 10-90 pound

  • Observed safety regulations on job sites to minimize accidents.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

No Degree - Wildland/Forest Firefighting And Investigation

Victor Valley College
Victorville, CA

High School Diploma -

Sliverado High School
Victorville, CA
05.2021

Skills

  • Analytical Thinking
  • Problem Resolution
  • Team Management
  • Basic Math
  • Public Speaking
  • Cultural Awareness
  • Bilingual in Spanish and English

Timeline

Freddys Forzen Custard

Supervisior
11.2022 - Current

Big 5 Sports Good

Retail
11.2021 - 08.2022

Unistar Food Inc

Wearhouse
06.2020 - 08.2021

No Degree - Wildland/Forest Firefighting And Investigation

Victor Valley College

High School Diploma -

Sliverado High School
Jeffrey Cortez