Jeffrey Clement
Sacramento
Summary
Field service technician with 20+ years of experience in the electro-mechanical /IT environment seeking new opportunities.
Resourceful Field Service Engineer known for high productivity and efficient task completion. Specialized skills include troubleshooting complex machinery, implementing preventive maintenance strategies, and managing field operations with precision. Excel in communication, adaptability, and problem-solving, ensuring seamless collaboration with teams and clients to deliver exceptional service outcomes.
Overview
20
20
years of professional experience
Work History
Field Service Engineer
IBML
Sacramento
07.2022 - Current
- Troubleshoot and repair High Speed Scanners
- Respond in timely manner to service request and resolve all issues within same service call
- Do monthly maintenance to prevent premature equipment failure
- Customer training of equipment to ensure they are able to fully utilize their equipment
- Keep accurate records of all parts both used and onsite inventory for future use
Electronics Technician
HYLAND SOFTWARE
Auburn
09.2020 - 07.2022
- Production of Medical Imaging Device
- Load software/Image onto all new units and update BIOS
- Final testing and QA on equipment ensuring all functions work correctly
- RMA repairs of customer equipment sent in from field and ensure working properly prior to returning
- Technical documentation validation of all new procedures for new equipment production
- Package and prepare documentation for shipping orders including weighing and measuring for shipping cost
Field Service Technician
BUCKMASTER OFFICE SOLUTION
Sacramento
04.2019 - 09.2020
- Perform troubleshooting, repairs and maintenance on Information Technology Equipment, including diagnostics, break/fix, setup and installation
- Move preparation and safety compliance according to the technical guidelines
- Perform the responsibilities of testing equipment to ensure proper functionality of the equipment
- Download and install both Drivers and Firmware on Information Technology Equipment
- Maintain an accurate and detailed parts inventory to service a designated territory in a timely and efficient manner
Field Service Supervisor
SMILE BUSINESS PRODUCTS
Sacramento
04.2013 - 04.2019
- Perform troubleshooting, repairs and maintenance on Information Technology Equipment, including diagnostics, break/fix, setup and installation
- Move preparation and safety compliance according to the technical guidelines
- Download and install both Drivers and Firmware on Information Technology Equipment
- Perform the responsibilities of testing equipment to ensure proper functionality of the equipment
- Troubleshoot network printing issues, including computer to printer communication problems
- Resolve elevated service issues within the service team
- Ensure all customer complaints and concerns are resolved with acceptable resolution according to customer's needs
- Ensure all Team members maintain accurate car stock inventory of parts and supplies
Field Service Technician
INLAND BUSINESS SYSTEMS
Sacramento
01.2005 - 04.2013
- Assigned the responsibilities of providing technical support to customers in a help desk environment repairing Information Technology Equipment
- Perform troubleshooting, repairs and maintenance on Information Technology Equipment, including diagnostics, break/fix, setup and installation, move preparation and safety compliance according to the technical guidelines
- Diagnosed fax related problems using VOIP (Voice Over Internet Protocol)
- Troubleshoot network printing issues, including computer to printer communication problems
- Maintain parts and supplies for my assigned territory both car stock and customer storage
Education
Associate Degree - Electronics
Heald College of Technology
07.1997
Diploma -
Calvary Baptist High School
05.1995
Skills
- AC/DC circuits
- Troubleshooting and repair to board and component level
- Configure new computers on a network
- Help Desk Support
- Network problem solving
- Printer support
- Service Technician Experience
- C programming
- Effective written and oral communication
- Report writing
- Build and repair custom computers
- Active Directory
- Technical Support
- Teamwork
- Multi-meter
- Schematics
- Analytical skills
- Problem solving skills
- VoIP
- Field Service
- Firmware
Willing To Relocate
Rapid City, SD
Timeline
Field Service Engineer
IBML
07.2022 - Current
Electronics Technician
HYLAND SOFTWARE
09.2020 - 07.2022
Field Service Technician
BUCKMASTER OFFICE SOLUTION
04.2019 - 09.2020
Field Service Supervisor
SMILE BUSINESS PRODUCTS
04.2013 - 04.2019
Field Service Technician
INLAND BUSINESS SYSTEMS
01.2005 - 04.2013
Associate Degree - Electronics
Heald College of Technology
Diploma -
Calvary Baptist High School