Jeffrey Cayen
Ottawa,Ontario
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Ottawa, ON
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Sales Associate
Sports Experts
Ottawa, ON
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
Bouncer
Lafayette Hotel
Ottawa, ON
- Patrolled exterior and interior of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
Snowboard Instructor
Sunshine Village
Banff, AB
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Trained athletes in proper use of equipment for safety and maximum results.
- Assisted in developing marketing materials to promote coaching services.
- Stayed on top of current weather conditions to maintain student safety.
Assistant Manager
Boathouse
Ottawa, ON
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Carpenter
Fireball Construction
Ottawa, ON
08.2022 - 10.2022
- Safely operated electric cordless and hammer drills and cutting torches.
- Measured materials to determine sizes and quantity required for construction project.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned and executed work with proper tools and materials to maximize efficiency.
Manager
Ottawa Compassion Clinic
Ottawa, ON
04.2020 - 03.2021
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved safety procedures to create safe working conditions for workers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
Ecole Secondaire MacDonald-Cartier
Greater Sudbury, ONCarpentry -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ONBachelor of Marketing And Advertisement -
Universite De Ottawa
Ottawa, ONSkills
- POS System Operations
- Product Display
- Adaptive and Creative
- Plates Presentation
- Reporting
- Customer Relations
- Staff Supervision
- Resolving Complaints
- Employee Training
- Social Media Platforms
- New Hire Training
- Crime Prevention Methods
Timeline
Carpenter
Fireball Construction
08.2022 - 10.2022
Manager
Ottawa Compassion Clinic
04.2020 - 03.2021
Barista
Starbucks
Sales Associate
Sports Experts
Bouncer
Lafayette Hotel
Snowboard Instructor
Sunshine Village
Assistant Manager
Boathouse
High School Diploma -
Ecole Secondaire MacDonald-Cartier
Carpentry -
Cambrian College of Applied Arts And Technology
Bachelor of Marketing And Advertisement -
Universite De Ottawa