Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jeffrey Castrence

San Jose

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Additionally:

Overview

6
6
years of professional experience

Work History

Senior Operations Manager

Samsung Electronics of America
07.2023 - 03.2025
  • Adopted any and all new Support Systems that came our team's way, to develop implementation strategies for utilization.
  • Served as the main avenue of communication between my group and Samsung's main Financial support system.
  • Also served as my group's main avenue of communication and administration between my group and Samsung's Legal Support system.
  • Allocated resources to planned programs according to business objectives.
  • Provided leadership for continual management and employee training initiatives.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.

Logistics Account Manager

Samsung Electronics of America
07.2021 - 06.2023
  • Manages relationship with main client's operations teams (including IT managers, nurse managers, project managers)
  • Coordinates internal teams (including development, operations, product, business, call center, software/hardware operations) toward meeting operational needs, goals and addresses call center tickets
  • Manages reporting: inventory, swaps, costs, center by center burn rate and others
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Developed and maintained knowledgeable and productive team of employees.
  • Tracked production and quality control systems to proactively identify deficiencies.

Operations and Logistics Coordinator

YOURMECHANIC INC
03.2019 - 11.2020
  • Launched 300+ new Independent Contractor (IC) businesses onto the YourMechanic(YM) platform during my time with the company.
  • Facilitated full-cycle recruiting of ICs to the YM platform.
  • Facilitated profile/account management support and optimization to ICs in the East Coast to increase retention rates and reduce churn.
  • Built rapport with each IC and communicated with each regularly to show them market data and strategize how to maximize earnings with each of their businesses.
  • Utilized Google Voice and FrontApp to communicate with our contractors to resolve issues and find solutions to problems.
  • Utilized Asana to track progress on projects, as well as collaborate with internal teams.
  • Regularly used YM's internal Customer Relationship Management(CRM) to manage and optimize IC profiles, new and old.
  • Utilized Tableau and extracted datasets to understand market trends and needs.
  • Used YM’s internal CRM to extract user/customer datasets and created projects and campaigns to drive up revenue.
  • Created Standard Operation Procedures(SOP) for department operations and for our contractors to use for reference as needed.
  • Regularly communicated with partner Points Of Contact(POC) for account management needs and inquiries.
  • Regularly worked with our engineering, marketing, and product teams on feedback/insight from our ICs and users.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Monitored and adjusted inventory levels according to demand.
  • Prepared and presented reports to management on logistics performance.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Negotiated contracts to secure favorable rates and terms.

Education

Associate of Science - Nursing

Carrington College Carrington College
San Jose, CA
09-2009

Skills

  • Skilled in adopting IT technologies
  • KPI tracking
  • Investment performance management
  • SOP compliance management
  • Financial efficiency
  • Dedicated team player
  • Training and guiding team members
  • Supplier relationship management
  • Proficient in Microsoft Docs Suite

Awards

2019 - Was given the "Peanut Award" by YourMechanic CEO Anthony Rodio for exemplary service and work ethic.

Timeline

Senior Operations Manager

Samsung Electronics of America
07.2023 - 03.2025

Logistics Account Manager

Samsung Electronics of America
07.2021 - 06.2023

Operations and Logistics Coordinator

YOURMECHANIC INC
03.2019 - 11.2020

Associate of Science - Nursing

Carrington College Carrington College

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Jeffrey Castrence