Jeffrey Buchanan

• Managing & leading a team of approx. 25 employees on the day to day operations in the Cylinder Division office and Shop
• Forecasting, coordinating and scheduling repairs within each division to ensure efficiency to meet customer demands , expected deadlines and satisfaction
• Continuous support to the team in gathering the necessary resources required to meet required repair standards of the equipment repairs
• Assisting in the implementation and enforcement of established safety protocols and operational procedures to ensure compliance across all divisions.
• Diagnosed and troubleshooting hydraulic cylinders and components to determine root cause of failure, ensuring accurate and efficient repair solutions. Prepared detailed and precise quotes to restore customer equipment to zero-hour (like-new) condition
• Provided administrative support, including document preparation and communication with staff and cliental
• Actively engaged in team meetings and maintained close communication with the General Manager to ensure alignment on goals, priorities, and operational efficiency.
• Identifying inefficiencies in existing processes and implementing improvements such as streamlining operations, reducing costs, enhancing productivity, and increasing overall operational efficiency.
• Assisted in the hiring, disciplinary, and termination processes in accordance with company policies and labor regulations
• Performed outbound sales calls and developed long-term client partnerships, contributing to increased revenue and customer retention

July 2000-January 2001

Shop cleaner & Parts Driver

January 2001- January 2003

Hone Operator

2003-2006

Hydraulic Cylinder Mechanic

2006-2009

Hydraulic Cylinder Mechanic Lead-Hand Floor Supervisor

2009-2018

Cylinder Division Coordinator

2018-2025

Cylinder Division Manager