JEFFREE P. DELA CRUZ
Canmore,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Customer Service Specialist
Save-On-Foods
05.2023 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Assistant Restaurant Manager
Tim Horton’s
10.2021 - 06.2023
- Involved in all phases of operational planning and expenditures, budgeting, costing and sales reporting
- Responsible for hiring, training, developing and leading a team of associates capable of providing great customer service
- Assists in the implementation of retail and marketing programs in your respective areas
- Accountable for menu planning, catering, staffing, scheduling, and production
- Accountable for client and customer relationship building
- Ensures strict compliance of Quality Assurance and Health and Safety Programs
Food Service Supervisor
Tim Horton’s
07.2020 - 08.2021
- Address customers’ complaints and concerns
- Train staff in job duties, sanitation and safety procedures
- Establish methods to meet work schedules
- Supervise and coordinate activities of staff who prepare and portion food
- Prepare and submit reports
- Maintain records of stocks, repairs, sales and wastage
- Ensure food service and quality control
Housekeeping Attendant
Basecamp Resorts
07.2020 - 01.2021
- Prepare necessary materials required to accomplish daily task
- Execute room cleaning following company standards
- Practice safe working habits including bending and lifting appropriately, reporting hazards and appropriate use of cleaning materials
- Report every lost and found item the Housekeeping Supervisor
- Maintain cleanliness and organization of work areas such as linen closets, common storage rooms etc
- Always greet guests in a friendly and professional manner according to company standards
- Comply with company’s policies, procedures and code of ethics
- Uniform and personal appearance are kept clean and professional and are in accordance with company’s standards
Front Desk Associate/Night Audit
Best Western Plus Hotel
11.2018 - 06.2020
- To count the cash float and ensure accuracy
- To review the communication logbook and ask teammate for any important information from that shift
- To print out and review first set of backup reports
- To check 'Wake up Log Sheet' and do necessary actions
- To do cross reference all info on registrations cards ensuring rates being charged matches to all in-house guests
- To check if there’s non-hotel members on in-house guest list for membership enrollment at check out
- To run night audit and secure reports with check out files
- To check and perform in-house guests special request i.e
- Express check out, extension of stay
- To start breakfast preparations and communicate any important activities to the breakfast attendant
- To balance cash float at the end of the shift, ensure all transactions were posted correctly and print out 'Operator Cash Out' Report
- To ensure front desk and other common areas are tidy prior to shift end
- To answer phone call and walk-in inquiries, make hotel reservations and perform check in and check out of guests when on day shifts
Food Service Supervisor
KFC/Pizza Hut
03.2018 - 06.2020
- To supervise, coordinate and schedule the activities of staff members who prepare, portion and serve food
- To ensure quality control standards
- To ensure optimal supply and re-order of food supplies and ingredients
- To perform daily, weekly, monthly inventory reports
- To establish goodwill among restaurant guests and patrons through prompt and courteous serving of orders
- To ensure continuing and skill upgrading of food servers
Grocery Clerk
Borderland Co-op
05.2018 - 02.2019
- To come to work with a positive, professional approach and attitude
- To be dependable for all scheduled shifts
- To provide good courteous customer service
- To stock merchandise as per Borderland Co-op policy and procedure
- To perform housekeeping duties when required
- To perform receiving duties when required
- To operate and maintain equipment in a safe and responsible manner
- To adhere all Borderland Co-op policies and procedures
- To be responsible in the area of loss prevention
Education
Bachelor of Science - Industrial Engineering
Rizal Technological University
01.2009
Secondary -
Quetegan National High School
Mangatarem, Pangasinan01.2002
Primary -
Bunlalacao Elementary School
Mangatarem, Pangasinan01.1998
Skills
- MS Applications (Word, Excel and Power Point)
- Cash handling
- Employee training
- Workplace safety
- Inventory control and record keeping
References
- Mr. Albert M. Calalang, Operations Department General Manager, Tim Horton’s, Canmore, AB, +1 403 493 9845
- Mr. Herman Navarro, Operations Department Restaurant General Manager, KFC/Pizza Hut Moosomin, Moosomin, SK, +1 306 435 3371
- Ms. Tiyanna Rushton, Front Desk Department Front Desk Supervisor, Best Western Plus Hotel, +1 306 435 4700
Personal Information
- Age: 36
- Place of Birth: Centro, Abulug, Cagayan, PHI
- Height: 5'8"
- Weight: 70kg
- Father's Name: Tranquilino Dela Cruz
- Mother's Name: Luzviminda Dela Cruz
- Date of Birth: 06/17/85
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Languages
English
Professional Working
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Shift Supervisor
Starbucks
06.2023 - Current
Customer Service Specialist
Save-On-Foods
05.2023 - Current
Assistant Restaurant Manager
Tim Horton’s
10.2021 - 06.2023
Housekeeping Attendant
Basecamp Resorts
07.2020 - 01.2021
Food Service Supervisor
Tim Horton’s
07.2020 - 08.2021
Front Desk Associate/Night Audit
Best Western Plus Hotel
11.2018 - 06.2020
Grocery Clerk
Borderland Co-op
05.2018 - 02.2019
Food Service Supervisor
KFC/Pizza Hut
03.2018 - 06.2020
Secondary -
Quetegan National High School
Primary -
Bunlalacao Elementary School
Bachelor of Science - Industrial Engineering
Rizal Technological University
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks