Jeffery Yatzko

• Engaged with customers to effectively build rapport and lasting relationships.

• Experienced in:

- VIN Solutions

- DriveCentric

- Vauto & Provision

- Global Connect

• Strong Negotiating skills and working 4 squares

• GM/Chevrolet Product Knowledge

• Experienced working:

- Phone Leads

- Internet Leads

- Walk Ins

- Service Drive

- Self Generated Leads

• Meeting with Clients and contractors to arrange onsite project requirements
• Training and monitoring employees to teach daily tasks and improve performance.
• Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
• Resolved labor, design, and tool issues during construction projects.

• Reviewed inventory levels and ordered supplies to keep products in stock.
• Created accurate estimates via company-specific CRM software and submitted to the client for approval
• Communicating between service technicians and clients to keep projects on track.
• Client follow-ups after project completion for feedback and to discuss potential future work

• Greeted walk-in clients and provided great customer service
• Created detailed estimates and client proposals (RFP)
• Regular contact with clients via Email, Phone, or Text

• Identified customer needs by asking questions and advising on best solutions.
• Listened to customer needs to identify and recommend best products and services.
• Maintained updated knowledge of changing industry, standards and trends related to accounts.

• Traveled to customer locations to complete work for pre-set appointments.
• Conducted service appointments to diagnose and fix problems.
• Set up and operated mechanical and manual tools and equipment.