Jeffery Wilson
Brantford
Summary
Highly skilled sales professional with expertise in driving revenue growth and cultivating strong client relationships. Prepared for leadership roles, bringing a proven ability to achieve results through team collaboration. Known for adaptability, strategic planning, and effective communication. Excels in analyzing markets, generating leads, and negotiating deals.
Overview
7
7
years of professional experience
Work History
Sales Manager
Superior Plumbing
01.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Customer Service Representative
Flex Forward
01.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Operations Manager
Wilco Communications
02.2020 - 01.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Freight Broker
Scotlynn Commodities
03.2018 - 02.2020
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tracked shipments and trucks out on deliveries.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
Education
High School Diploma -
North Park
Bachelor of Arts - Advertising
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2018
Skills
- Relationship building
- Customer service
- Problem-solving
- Customer engagement
- Operations management
- Shipment tracking
- Staff management
Languages
English
Native or Bilingual
Timeline
Sales Manager
Superior Plumbing
01.2024 - Current
Customer Service Representative
Flex Forward
01.2022 - 01.2024
Operations Manager
Wilco Communications
02.2020 - 01.2022
Freight Broker
Scotlynn Commodities
03.2018 - 02.2020
High School Diploma -
North Park
Bachelor of Arts - Advertising
Mohawk College of Applied Arts And Technology
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