Jeffery Teshera
Indianapolis,IN
Summary
Operations Supervisor with 16 years of industry experience in a fast-paced and people-oriented environment. Proven ability to Maintain SLA attainment ,while consistently achieving quality goals and Department accuracy. Skilled in Monitoring daily Operations/ Production, ensuring Department goals are met, Employee empowerment and Individual Development plans, self-motivated individual able to multi-task and lead by example.
Overview
11
11
years of professional experience
Work History
Production Supervisor
CraftMark Bakery
04.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of 26 production associates, overseeing productive production processes and meeting all deadlines.
PDC Receiving Warehouse Shift Supervisor
C&S Wholesale Grocers
09.2023 - 04.2024
- Trained employees on safety protocols.
- Supervised warehouse operations.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Proficient in WICS "Warehouse Inventory Control System"
- Acted as liaison between company departments and warehouse teams.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Supervisor Production Operations
Cox Automotive
05.2017 - 07.2023
- Researched and implemented Process enhancements that helped better manage workflows and increase production in two departments +25%
- Created employee recognition programs to incentive team member performance.
- Implemented procedures that reduced costs of supplies by 15% .
- Created and implemented formal training programs in department creating reduction in internal errors by 5%
- Experienced in helping team members solve work-related problems, issues, and complaints by researching and investigating questions and concerns regarding company's policies and procedures.
- Scheduled and evaluated employees. Completed employee reviews while setting and evaluating pay for performance.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Team Lead Production Operations
DealerTrack/ Cox Automotive
06.2016 - 05.2017
- Team Lead is subject matter expert and first line of contact for management, internal/external customers and team members
- Responsible for monitoring daily production to ensure quality and client service level agreements are met.
- Assisting in development and maintenance of processes, implement client specific processes and communicate process changes to team
- Review error tracking reports for trends; perform and track inspections to ensure compliance; notify management on issues and problems requiring immediate attention and provide recommendations for resolution
Sr. Customer Service Specialist/ Claims Adjuster
VSP
04.2014 - 01.2016
- Client/Doctor relations, ranging from Claims adjustments, monthly EOP Statements (Explanations of Payment)
- Provided support to new employees, Pier Program, Coaching and assistance with VSP policies- procedures and Daily Metrics.
- Assisting Supervisor with Providing coaching and feedback on Claim Adjustment and call handling to Customer Service Agents.
Education
Bachelor Of Arts - Business Management
Ashford University
San Diego, CAHigh School Diploma -
Yosemite High School
Oakhurst, CASkills
- KRONOS/ ETIME/ ADP
- Daily KPI updates
- Production and Team work Schedules
- Conflict Resolution
- Employee Evaluations/ Individual Development plans
- Enforcing Company policies
- Monitoring Production
- Production/ Operations Support
- Positive Work Environment
- Six Sigma
- Microsoft Excel, Word, Outlook proficient
- WICS "Warehouse Inventory Control System"
Timeline
Production Supervisor
CraftMark Bakery
04.2024 - Current
PDC Receiving Warehouse Shift Supervisor
C&S Wholesale Grocers
09.2023 - 04.2024
Supervisor Production Operations
Cox Automotive
05.2017 - 07.2023
Team Lead Production Operations
DealerTrack/ Cox Automotive
06.2016 - 05.2017
Sr. Customer Service Specialist/ Claims Adjuster
VSP
04.2014 - 01.2016
High School Diploma -
Yosemite High School
Bachelor Of Arts - Business Management
Ashford University
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