Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jeffery Steffes

Summary

Dynamic Inventory Analyst with a proven track record at Magna Engineered Glass, enhancing supply chain performance through meticulous inventory management and ERP systems proficiency. Excelled in fostering supplier relationships and implementing process improvements, boosting efficiency and accuracy. Demonstrated leadership and critical thinking, ensuring seamless operations and superior inventory accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Inventory Analyst

Magna Engineered Glass
07.2014 - Current
  • Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
  • Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
  • Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
  • Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
  • Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
  • Supported the implementation of new systems and processes that led to improvements in overall inventory management performance.
  • Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
  • Developed comprehensive reports for management review, highlighting key inventory metrics and performance indicators.
  • Resolved internal customer concerns promptly, fostering positive relationships between supply chain functions while maintaining high service levels throughout the organization.
  • Promoted a safety-conscious work environment within the warehouse through strict adherence to established protocols and procedures.
  • Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
  • Contributed to increased warehouse efficiency by optimizing storage layouts and introducing space-saving measures.
  • Implemented best practices and process improvements to boost supply chain performance.
  • Built comprehensive inventory systems to track current supply chain data.
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Sorted and delivered materials to different work areas and staff.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Facilitated the introduction and PPAP of new commodities through close collaboration with engineering and manufacturing teams.
  • Compiled and analyzed financial reports to support inventory management decisions.
  • Verified and matched invoices to inventory receipts for accuracy.
  • Oversaw the materials team during the rollout of an ERP system.
  • Completed two-part Excel course provided by GRCC to enhance inventory management skills.
  • Enhanced problem-solving capabilities by completing A3 problem-solving course.
  • Enhanced leadership abilities by completing a comprehensive training course.
  • Conducted training sessions for staff on class 1 through 7 lift trucks, ensuring compliance with Safety on the Move and TrainMor standards.
  • Guided staff through cycle count methodologies, improving inventory management.

Assistant Manager, Customer Service

Village Inn Pizza Parlor
05.2012 - 05.2014
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
  • Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
  • Reduced wait times for customers through efficient task delegation and resource allocation.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
  • Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
  • Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Hopkins High School
Hopkins, MI
05-2001

Skills

  • Microsoft Excel
  • Supply and demand requirements
  • Lean principles
  • Business intelligence
  • Data analysis
  • ERP systems proficiency
  • Supplier relationship management
  • Continuous improvement
  • Process improvements
  • Warehouse management
  • Capacity planning
  • Written and verbal communication
  • Materials tracking
  • Inventory management support
  • Supplier performance tracking
  • Inventory monitoring and management
  • Critical thinking
  • Data evaluation
  • Records management
  • Inventory counts
  • Microsoft office
  • Document preparation
  • Forklift operation
  • Materials movement
  • Basic mathematics
  • Work order following
  • Shipping coordination
  • Order checking
  • Barcode labeling
  • Shipment inspection
  • Cargo loading
  • Materials handling

Languages

English
Native or Bilingual

Certification

  • Forklift Certification

Timeline

Inventory Analyst

Magna Engineered Glass
07.2014 - Current

Assistant Manager, Customer Service

Village Inn Pizza Parlor
05.2012 - 05.2014

High School Diploma -

Hopkins High School

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Jeffery Steffes