Summary
Overview
Work History
Education
Skills
Additional Information
Tools
Deliverables
Certification
Timeline
Generic

Jeffery Seberras

Toronto,ON

Summary

Accomplished and enthusiastic Senior Business Analyst with 8 years of experience in the bank and insurance industries. Proficient in managing various projects, including New System Implementations, Data Analysis and Business Intelligence project, Product Development projects, and Customer Experience Solutions. Skilled in requirements gathering, process analysis, solution design, and stakeholder management. Exceling in the exploration and evaluation of implementations, I have demonstrated expertise in fostering collaboration across diverse teams, orchestrating business strategies, fueling organizational advancements, and successfully attaining project objectives within dynamic Waterfall and Agile environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Manulife
08.2021 - Current
  • Utilizing Waterfall methodology to guide the implementation of Commercial Off The Shelf (COTS) solutions, strategically planning each phase of the project for a transformative revolution of the claim process, resulting in a 30% improvement in operational efficiency.
  • Spearheading digital transformation by conducting in depth analysis to identify the requirements and improvements needed, enabling online claim submissions and upgrading the existing software to enhance efficiency and user experience.
  • Implementing solutions within a structured framework, carefully designing the system architecture and functionalities to ensure seamless transitions and optimize the claim process, leading to a 20% reduction in processing time.
  • Leading cross functional user end teams in the successful adoption of solutions, orchestrating the smooth deployment of the new system and ensuring proper integration with existing processes.
  • Rigorously testing the solutions, ensuring their reliability and functionality. I continuously monitor and maintain the implemented solutions to streamline the claim process and enhance overall operational effectiveness.

Senior Business Analyst

Tangerine Bank
08.2018 - 08.2020
  • Engaged stakeholders to bring about Customer Experience Solutions project through effective communication to understand and elicit business
  • Developed Epics to identify critical features and functions required for software development
  • Created user stories, acceptance criteria, and mockups to facilitate incremental delivery.
  • Collaborated with the Scrum team to prioritize and refine the product backlog, ensuring timely fulfillment
  • Facilitated Agile ceremonies, such as Sprint Plannings, Daily Scrums, Sprint Reviews, and Sprint Retrospectives, driving continuous improvement within the development team and delivering maximum value to stakeholders, resulting in a 40% increase in team efficiency.
  • Conducted requirement gathering and solution design evaluation

Senior Business Analyst

PC Financial
08.2016 - 08.2018
  • Collaborated with stakeholders in Agile environment in a Product Development project to enhancement website and mobile banking
  • Worked with UX designers and development teams to seamlessly integrate user friendly chart
  • Delivered and tested small chart feature releases iteratively, ensuring accuracy, responsiveness, and data security, resulting in 30% reduction in bug reports.
  • Orchestrated smooth deployment of chart feature,
  • Continuously monitored and maintained chart feature, addressing issues and user feedback
  • Analyzed customer requirements and market trends to design chart feature aligned with business goals, improving customer experience by 25%.

Business Analyst

Hudson's Bay
08.2013 - 08.2015
  • Agile environment to bring about Customer Experience Solutions, loyalty program enhancement project,
  • Identifying pain points, improvement opportunities, ensuring alignment with business strategy and customer needs.
  • Worked closely with UX designers and development teams to seamlessly integrate feature
  • Collaborated with development teams to implement the feature using iterative approach, conducting rigorous testing to ensure functionality, usability, and compatibility, achieving a 25% decrease in defects.
  • Oversaw successful deployment of enhancement, ensuring smooth integration with existing infrastructure, resulting in 30% improvement in program effectiveness.
  • Monitored and maintained the feature, promptly addressing any issues or bugs
  • Conducted requirements analysis, documentation, and stakeholder management to drive effective solutions

Financial Service Administrator

Walmart
08.2008 - 08.2013

Education

Bachelor of Arts - Criminal Justice

Athabasca University
Athabasca, AB
06.2006

Skills

  • Business Process Modeling
  • Use Case development
  • Wire framing
  • User Acceptance testing
  • Stakeholder Analysis
  • Agile Scrum Framework
  • Data Analyst
  • Project Backlog Refinement
  • User story Journey Mapping
  • User Story Development



Additional Information

  • Collaboration
  • Time Management
  • Problem Solving
  • Presentation
  • Facilitation
  • Stakeholder Management
  • Effective Communication
  • Creative Thinking
  • Conflict Resolution
  • Attention to detail

Tools

  • JIRA
  • Confluence
  • Balsamiq
  • MS Visio
  • Microsoft Dynamics 365
  • Customer Engagement (CE)
  • Finance & Operations (FNO)

Deliverables

  • Project Charter & Project Plan
  • Functional Requirements
  • Process Maps & Workflows
  • Business Process Models and Diagrams
  • Requirements Traceability Matrix
  • Sprint Backlog

Certification

Advanced Bushiness Analysis Course

Certificate ID - 268359-690

Timeline

Senior Business Analyst

Manulife
08.2021 - Current

Senior Business Analyst

Tangerine Bank
08.2018 - 08.2020

Senior Business Analyst

PC Financial
08.2016 - 08.2018

Business Analyst

Hudson's Bay
08.2013 - 08.2015

Financial Service Administrator

Walmart
08.2008 - 08.2013

Bachelor of Arts - Criminal Justice

Athabasca University

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Jeffery Seberras