Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jeffery Munoz

Moreno Valley

Summary

Dynamic Class A CDL Driver with a proven track record at AMI Metals, excelling in load securement and vehicle inspection. Adept at enhancing customer satisfaction through effective communication and problem-solving. Recognized for consistently delivering on-time shipments while training team members to elevate service quality and operational efficiency.

Overview

36
36
years of professional experience

Work History

Class A CDL Driver

AMI Metals
Fontana
10.2009 - 04.2025
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
  • Followed all applicable traffic laws and maintained safe driving practices at all times.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
  • Planned routes using personal knowledge and GPS mapping software to optimize strategies.
  • Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
  • Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
  • Maintained logbook of working hours, following federal regulations on rest breaks.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Adhered to company policies and procedures while operating vehicles safely within local areas.
  • Provided customer service when delivering freight by answering questions related to products being delivered.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Customer Service Operator

AT&T
Riverside
09.1999 - 05.2008
  • Ensured proper follow-up was conducted on all customer inquiries after completion of call and interaction.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Built sustainable relationships of trust through open and interactive communication with customers.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Trained new employees in areas such as phone etiquette and basic job functions.
  • Consulted with customers to resolve service and billing issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Contributed to team effort by accomplishing related results as needed.
  • Answered incoming customer inquiries in a timely and professional manner.
  • Adhered to all company regulations, policies, and procedures while interacting with customers.
  • Followed communication procedures, guidelines, and policies when dealing with customers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Tow Truck Driver

Hamner Towing
Corona
06.1993 - 08.1998
  • Transported vehicles from accident scenes to repair shops or storage lots.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Provided safety, security and transportation in accordance with policies, procedures and regulations.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
  • Inspected tow trucks before and after use for mechanical issues or damage.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Patrolled assigned areas in search of disabled vehicles requiring service.
  • Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
  • Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Drove a variety of tow trucks depending on the size and weight of the load being towed.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Followed company policies and procedures related to health and safety guidelines.
  • Checked chains, cables, straps, and winches for proper operation and safety purposes.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

Customer Service Manager

Wells Fargo
Chino Hills
06.1989 - 05.1992
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Santa Ana Valley HS
Santa Ana, CA
06-1990

Skills

  • Customer service
  • Load securement
  • Vehicle inspection
  • Equipment operation
  • Loading and unloading
  • Problem solving
  • Employee training
  • Quality assurance
  • Time management
  • Personnel training and development
  • Workflow management
  • Focused on customer satisfaction
  • Negotiation expert
  • Multitasking
  • Performance evaluation
  • Call monitoring

Affiliations

I been coaching and managing baseball/softball for over 20 years. I love sports and outdoors. I also served on RGSA board, also Canyon Springs Little league. I go fishing and Hiking when I can.

References

References available upon request.

Timeline

Class A CDL Driver

AMI Metals
10.2009 - 04.2025

Customer Service Operator

AT&T
09.1999 - 05.2008

Tow Truck Driver

Hamner Towing
06.1993 - 08.1998

Customer Service Manager

Wells Fargo
06.1989 - 05.1992

High School Diploma -

Santa Ana Valley HS

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Jeffery Munoz