Jefferson Vital
San Fernando,Pampanga
Summary
Proven leader at a family-owned business, adept in customer relationship management and money handling, enhanced customer satisfaction and store profitability through strategic sales initiatives. Excelled in team motivation and fostering strong customer relations, ensuring compliance and operational excellence. Achieved significant improvements in service quality and financial accuracy.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Family-Owned Business
San Fernando, Pampanga
01.2020 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed strategy to increase sales and drive profits.
Education
Bachelor of Science - Psychology
Saint Louis University
Baguio, PhilippinesSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer rapport
- Customer Relationship Management (CRM)
Languages
English
Professional Working
Timeline
Assistant Manager
Family-Owned Business
01.2020 - 05.2024
Bachelor of Science - Psychology
Saint Louis University