Jefferson Harper
Cornwall,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Finance Manager
Cornwall Mitsubishi
01.2021 - Current
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Developed and maintained relationships with customers, lenders and other third parties.
- Compiled closing packages for drafting and presentation accuracy.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
- Assisted customers with completing loan applications and other paperwork.
- Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Analyzed market trends to stay informed on industry developments and competitive landscape within the automotive finance sector.
Sales and Leasing Consultant
Cornwall Nissan
04.2018 - 01.2021
- Built professional sales presentations to promote services to groups of potential customers.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Demonstrated products and specific features at customer locations and special events.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Used consultative sales approach to understand and meet customer needs.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Prepared pricing agreements and contracts to close sales.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
Executive Head Chef
East Side Mario's Restaurant
05.2015 - 03.2018
- Enhanced guest satisfaction by consistently delivering high-quality, innovative dishes.
- Streamlined kitchen operations for increased efficiency and reduced food waste.
- Mentored junior chefs, providing guidance on culinary techniques and professional development.
- Maximized profit margins by negotiating with suppliers for competitive pricing on high-quality ingredients.
- Managed a diverse team of culinary professionals, fostering a positive work environment and strong teamwork.
- Implemented strict food safety standards to maintain impeccable cleanliness and reduce risk of contamination.
- Consistently exceeded revenue targets through menu innovation and cost control measures.
- Initiated employee training programs to improve skills, retain talent, and support career growth within the organization.
- Reduced labor costs by optimizing staff schedules according to business demands without compromising service quality.
- Optimized inventory management systems to minimize waste while maintaining adequate stock levels for efficient kitchen operations.
- Hired, managed, and trained kitchen staff.
- Arranged for kitchen equipment maintenance and repair when needed.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Sales Representative
Russell Food Equipment
09.2010 - 05.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated new leads through networking and attending industry events.
- Expanded customer base through cold calling, networking, and relationship building.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Negotiated contracts with clients and developed relationships with key personnel.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Business Manangement - Marketing Management - Sales Skills
St Lawrence College
CornwallNo Degree - Automotive Business School ( OMVIC)
Georgian College
Barrie, ON04.2018
Skills
- Customer relationship development
- Credit analysis
- Willing to Learn
- Business Development
- Customer Service
Languages
English
Native or Bilingual
Timeline
Finance Manager
Cornwall Mitsubishi
01.2021 - Current
Sales and Leasing Consultant
Cornwall Nissan
04.2018 - 01.2021
Executive Head Chef
East Side Mario's Restaurant
05.2015 - 03.2018
Sales Representative
Russell Food Equipment
09.2010 - 05.2015
Business Manangement - Marketing Management - Sales Skills
St Lawrence College
No Degree - Automotive Business School ( OMVIC)
Georgian College
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