JEFFERSON CRUZ
Winnipeg,MB
Summary
Experienced administrative/virtual assistant with a strong background in delivering comprehensive administrative support and effective client communication. Skillfully managed schedules, correspondence, and virtual meetings for diverse clients. Showcased exceptional efficiency and problem-solving skills through effective task prioritization and adaptability to changing circumstances.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Virtual Assistant for RentalCity
Apex Virtual Staffing
11.2022 - Current
- Maintaining comprehensive and precise records of all client information and communications
- Cultivating and sustaining strong, long-term business relationships with clients
- Engage with clients to build strong relationships while ensuring their needs are effectively met
- Scheduling meetings with clients and other staff
- Addressing and resolving customer complaints and issues, including service dissatisfaction or billing concerns
Research Assistant
UP Medical
06.2022 - 11.2022
- Created assessment and evaluation tools
- Gathered and compile data for progress reports
- Ensured quality control standards are upheld to maintain the accuracy and integrity of data and findings
Instructor
University of San Jose-Recoletos
06.2014 - 08.2022
- Improved the course syllabus
- Provided lectures, motivation, and implements strategic classroom activities
- Organized events for the benefit of the students as needed
- Encouraged students to generate ideas
- Served as adviser to Josenian Communication Society (2015-2021), the official organization of students enrolled in Communication degree program
- Served as adviser to Josenian Adcom Guild (2021-present), the official organization of students enrolled in Marketing Communication degree program
- Was the Faculty-in-Charge of Josenian Campus Radio, the laboratory radio station of USJ-R
Education
Master’s Degree - Media Studies
University of San Jose - Recoletos
Cebu, Philippines01.2019
Bachelor’s Degree - Communication and Media Studies
University of San Jose - Recoletos
Cebu, Philippines01.2010
Skills
- Public Relations
- Calendar Management
- Meeting Scheduling
- File Organization
- Travel Planning
- Expense Tracking
- Basic Graphic Design
- Spreadsheet Management
- Database Maintenance
- Webinar Support
- Email management
- Social Media Updating
Certification
- AE E-Teacher 2020 English for Journalism, Self-Paced MOOC Badge
- American English Teacher, U.S. Department of State
- Professional Development for Teacher Trainers, U.S. Department of State & University of Arizona
- TESOL Certification Course, International TESOL Education and Consultancy Corporation
- Introduction to Digital Journalism, Reuters
- Becoming an Impactful and Influential Leader, LinkedIn Learning
- Improving Your Thinking, LinkedIn Learning
- Content Marketing Foundations, LinkedIn Learning
- How to Tell Stories that Win Market Share, LinkedIn Learning
Languages
English
Timeline
Virtual Assistant for RentalCity
Apex Virtual Staffing
11.2022 - Current
Research Assistant
UP Medical
06.2022 - 11.2022
Instructor
University of San Jose-Recoletos
06.2014 - 08.2022
Master’s Degree - Media Studies
University of San Jose - Recoletos
Bachelor’s Degree - Communication and Media Studies
University of San Jose - Recoletos
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