Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jefferey Galvan

Whittier

Summary

To leverage nearly 20 years of experience in strategic sales, account growth, and high-level client relationship management to contribute to the continued excellence of the Los Angeles Lakers brand. Recognized for cultivating long-term partnerships with C-level decision-makers by delivering tailored solutions, operational precision, and a level of responsiveness that builds loyalty and trust. Proven ability to drive revenue growth and retention in high-stakes, highly competitive markets—where product parity makes relationship quality the key differentiator. I bring a proactive, ultra-responsive mindset to business development and upselling, with a strong track record of strategic thinking, cross-functional collaboration, and innovation in contract structure and value delivery. With deep Los Angeles market knowledge, a lifelong passion for basketball, and a professional history rooted in exceeding expectations, I am driven to uphold the Lakers’ brand standards through exceptional service, impactful storytelling, and trusted corporate partnerships.

Overview

22
22
years of professional experience

Work History

Key Account Manager

Morgan Fabrics Corp.
12.2016 - Current
  • Serve as the primary strategic partner to C-level clients, delivering custom solutions and activation strategies that increase brand visibility and revenue.
  • Maintain and grow multi-million-dollar client relationships through consistent communication, on-time logistics execution, and tailored service.
  • Spearhead cross-functional initiatives with production, logistics, and marketing teams to align deliverables with client expectations.
  • Conduct regular outreach and relationship-building with current and prospective partners; successfully converted warm leads into long-term clients.
  • Resolve challenges with professionalism and urgency, ensuring high client satisfaction and long-term renewals.
  • Analyze market data and client order history to forecast demand, manage inventory risk, and guide strategic SKU selections.
  • Supported inbound and outbound sales efforts through personalized presentations and competitive analysis.
  • Collaborated with executive leadership to revise pricing strategy in response to shifts in supply chain costs and demand trends.
  • Introduced product presentation enhancements that significantly improved showroom engagement and increased conversion rates.
  • Consistently exceed client retention and upsell goals through proactive service and needs-based consultation.

Sales Development Manager

Pool Concepts of CA
08.2015 - 01.2019
  • Led marketing and business strategy development, increasing inbound lead generation by over 200% year-over-year.
  • Managed high-touch client relationships through the full sales lifecycle — from initial contact and design consultation to close, execution, and post-project support.
  • Designed and presented personalized proposals based on each client’s vision, budget, and timeline, earning repeat business and referrals.
  • Mentored and trained junior sales staff during monthly meetings and one-on-one coaching, resulting in 15–20% average team revenue growth annually.
  • Implemented Salesforce CRM to enhance visibility into project pipelines, improve client tracking, and reduce administrative redundancy.
  • Prioritized and executed daily outbound outreach (up to 4 hours/day), resulting in a steady increase in high-quality sales appointments.
  • Built a structured customer follow-up system that improved post-presentation engagement and increased close rates.
  • Frequently recognized for leadership during showroom visits, ensuring a seamless client experience and aligning sales process with brand standards.
  • Collaborated with owners and operations to optimize internal workflows and maximize delivery speed on sold projects.

Designer Salesman

Premier Pools & Spas
07.2013 - 08.2015
  • Delivered full-cycle project management and sales for high-end residential construction projects, including design, budgeting, permitting, and client onboarding.
  • Ranked top 15 nationally (out of 200+ salespeople) for two consecutive years by consistently exceeding sales targets and securing referral-based business.
  • Exceeded annual sales goals by 175% in year one and 280% in year two.
  • Increased annual construction volume from ~30 to nearly 200 pools through strong sales execution and trust-building with both clients and contractors.
  • Generated ~50% of new business through referrals from satisfied clients due to a reputation for transparency, communication, and service.
  • Developed customized 3D design presentations that aligned with client preferences, resulting in high close rates and strong client satisfaction.
  • Managed all phases of project coordination, including material selection, scheduling, vendor negotiation, permitting, and contractor oversight.
  • Hosted critical pre-installation meetings with subcontractors, engineers, and consultants to ensure alignment across all stakeholders.
  • Originated creative design solutions that were adopted company-wide and trained peers on design best practices.
  • Negotiated pricing, terms, and service agreements, tailoring offers to individual customer needs and consistently exceeding company sales goals by 10–15%.

Apprentice Engineer

Pool Engineering
06.2006 - 07.2013
  • Provided structural design services and technical support for residential and commercial construction projects, including solar systems, pools, patio covers, and retaining walls.
  • Interfaced with city agencies and builders to revise plans and ensure compliance with permitting requirements, accelerating project timelines.
  • Initiated process improvements to streamline design workflows, improve quality control, and reduce revision cycles.
  • Visited job sites to support contractors, clarify technical issues, and confirm adherence to engineering specifications.
  • Built vendor relationships and contributed to expanding the client base through exceptional responsiveness and technical guidance.
  • Created technical diagrams and documentation that helped resolve project issues and reduce back-and-forth with municipalities.
  • Trained and mentored junior team members to improve communication with clients and internal efficiency.
  • Played a key role in the firm’s operational growth; when I left, two hires were required to cover the full scope of my responsibilities.
  • Left on excellent terms after giving two months' notice to support a smooth transition and train replacements.

VIP Coordinator

Rose Bowl Stadium
08.2003 - 06.2006
  • Delivered exceptional hospitality and service to VIP guests—including high-profile executives, celebrities, and university donors—during UCLA football games and large-scale events.
  • Greeted guests, confirmed reserved seating, and resolved logistical or service issues in real time to ensure a seamless and memorable experience.
  • Maintained high visibility throughout the venue to proactively anticipate needs, assist with guest flow, and coordinate with operations, security, and concessions staff.
  • Studied and memorized guest profiles to personalize experiences, build rapport, and foster lasting relationships with frequent attendees.
  • Ensured all areas of guest experience met Rose Bowl standards for professionalism, cleanliness, and service quality.
  • Supported event operations including setup, food and beverage service, and venue readiness in coordination with cross-functional teams.
  • Helped troubleshoot ticketing or seating issues quickly and calmly in high-pressure situations, ensuring VIP satisfaction and loyalty.

Education

Associate of Science - Electronics Technology / Electrical Engineering

California State Polytechnic University
Pomona, CA
06.2006

Bachelor of Science - Electrical Engineering

California State Polytechnic University
Pomona, CA
12.2008

Skills

  • Strategic Sales & Revenue Generation
  • Lead Generation & Opportunity Qualification
  • Corporate Partnership Strategy
  • Activation & Contract Innovation
  • C-Suite & VIP Relationship Management
  • Cross-Functional Team Collaboration
  • Creative Campaign Ideation & Innovation
  • Complex Deal Structuring & Negotiation
  • Executive-Level Presentations & Storytelling
  • CRM & Pipeline Management
  • Forecasting
  • Pricing & Market Planning
  • Logistics
  • Inventory & Production Coordination
  • Sports & Hospitality Industry Experience
  • Ultra-Responsive Communication & Client Service

Additional Information

Flexible and available for nights, weekends, and travel for client events or Lakers away games, Lifelong Lakers fan with basketball experience, including youth AAU team coaching and past participation in youth programs at Staples Center, Deep understanding of Los Angeles business dynamics and corporate culture, Experienced with sponsorship activation strategy, executive-level communications, and high-stakes brand representation, Fluent in Spanish, Collaborated with internal teams to shape proposals that aligned with both client brand objectives and internal resource capabilities, ensuring buy-in from logistics, operations, and leadership., Proficient with LinkedIn Sales Navigator, Salesforce CRM, and familiar with industry resources like Sports Business Journal and the List

Timeline

Key Account Manager

Morgan Fabrics Corp.
12.2016 - Current

Sales Development Manager

Pool Concepts of CA
08.2015 - 01.2019

Designer Salesman

Premier Pools & Spas
07.2013 - 08.2015

Apprentice Engineer

Pool Engineering
06.2006 - 07.2013

VIP Coordinator

Rose Bowl Stadium
08.2003 - 06.2006

Bachelor of Science - Electrical Engineering

California State Polytechnic University

Associate of Science - Electronics Technology / Electrical Engineering

California State Polytechnic University

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Jefferey Galvan